Manager, New Zealand

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Madison

Customer Service Officer

  • Posted yesterday
  • On Site
  • Full Time
Location

Auckland

Salary

$30  -  $35 /hr

Job Description

  • Competitive hourly rate, 50 hours per week, with opportunity for overtime at 1.25 of your regular rate!
  • Opportunity for former tradesperson to transition into an office-based roles while remaining in the industry
  • Join a growing organisation within a fantastic tight knit team, pathway to leadership roles for the right candidate


About the role:

Reporting to the Branch Manager, the Customer Service Officer is responsible for direct customer service and delivery for the equipment hire business, managing customers’ requests, queries and orders. Day to day, the Customer Service Officer will be the first point of contact with customers’ managing inbound and outbound calls providing timely advice and solutions to meet their hire equipment needs. The Customer Service Officer will identify opportunities to upsell/cross sell products to enhance our customer experience. As part of this role, the CSO will work closely with the transport and workshop teams to co-ordinate delivery schedules to ensure the maximisation of our client’s delivery trucks capacity and meet customer expectations.

About the company:

Our client specialises in heavy equipment hire and engineering for the civil and construction sectors throughout NZ. Our client has a strong team culture centred around their company values, People, Safety, Respect, Communication, and Improvement. Their team works collaboratively in a fun, down to earth environment where they are driven by providing their customers with excellent service to support their needs.

Day to day you will:

  • Provide proactive customer service and build strong relationships with internal and external stakeholders
  • Ensure the transport team operates efficiently and safely while managing the freight of tools to maximize profitability
  • Submit accurate paperwork and correspondence promptly and follow up on inquiries in a friendly manner
  • Promote a safe and productive work culture, adhering to health and safety practices
  • Complete all tasks to a high standard in line with company values and procedures
  • Assist with general hire and sales duties, as well as yard tasks as needed
  • Provide technical solutions and recommend the best products and services for customer inquiries
  • Contribute positively to the team environment


To be successful in this role you will need:

  • Come from an engineering, mechanical, excavator or hydraulic background
  • Strong written and verbal communication skills
  • Well-spoken with excellent active listening skills
  • Motivated, outgoing and compassionate personality
  • Strong stakeholder management skills with the ability to interact with both internal and external customers
  • Must have full driver’s license
  • Class 2/4 license, gantry crane ticket and forklift license advantageous


If you are ready to take the next step in your career, jump off the tools and move into an office based role, then APPLY today. Contact Sofia for a confidential discussion on 09 271 1152 or follow the apply now prompts to submit your resume.

Hard Skills Required

  • Performance Monitoring and Reporting
  • Training and Coaching Expertise
  • System Proficiency
  • Administrative Management
  • Organizational

Soft Skills Required

  • Leadership and Coaching
  • Adaptability and Flexibility
  • Problem-Solving Abilities
  • Communication
  • Reliability and Integrity
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