Manager Pacific, New Zealand

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Millennium Hotels and Resorts New Zealand

Hotel Front Office Manager

  • Posted Today
  • On Site
  • Full Time
Location

Wellington

Salary

$68  -  $75 k/yr

Job Description

  • Be part of a supportive team culture where your leadership truly make an impact
  • Step into a key leadership role at Wellington's iconic harbourfront hotel.
  • Career growth with staff perks, hotel discounts, and nationwide support.


Lead our Front Office team to deliver outstanding guest experiences

At Copthorne Hotel Wellington, Oriental Bay, we pride ourselves on our warm hospitality and professional service. We're now looking for a Front Office Manager who brings leadership, energy, and strong operational skills to oversee our Front Desk team. You’ll set the tone from check-in to check-out, ensuring that every guest experience exceeds expectations.

This is a full-time role, working a rotating roster including weekends and public holidays. You'll lead a close-knit team and work collaboratively across departments to deliver seamless service.

About the role:

As our Front Office Manager, you will:

  • Lead the Front Office team with a focus on service excellence, team morale, and professional standards.
  • Ensure all administrative aspects of the department are completed accurately and efficiently, including rostering, reporting, invoicing, and financial oversight.
  • Prepare reports and support forecasting, budget management, and payroll processes.
  • Manage performance and training of team members, ensuring they are confident and capable in systems and service delivery.
  • Drive revenue opportunities through upselling, local promotions, and guest relationship management.
  • Maintain compliance with health & safety and hotel operating procedures.


What you’ll bring:

  • Previous experience as a Front Office Manager, or a strong Assistant Front Office Manager or Duty Manager ready for the next step.
  • Excellent administrative and financial skills – confident with reporting, rostering, payroll systems, and hotel management systems (PMS).
  • Strong leadership capabilities and a genuine passion for hospitality.
  • A hands-on approach and willingness to lead by example on the desk.
  • The ability to stay calm under pressure and problem-solve on the go.


Why work with us?

  • Competitive salary: $68,000 – $75,000 depending on experience.
  • Career development within a national hotel group.
  • Staff perks including hotel discounts for you and your family.
  • A supportive and professional team environment where your leadership will make a real impact.


Optional: Please include a Video Cover Letter with your application

726982

Desired Soft Skills

  • Front Office Management
  • Reporting & Budgeting
  • Hotel Management Systems
  • Rostering & Payroll
  • Financial Oversight
  • Leadership
  • Problem-Solving
  • Team Management
  • Customer Service
  • Time Management

Benefits and Perks

  • ❤
    Care and Appreciation
  • 📈
    Professional Development
  • 🏎
    Competitive Salary
  • 🎉
    Employee Discounts and Rewards
  • 🎖
    Long Service Rewards
  • 📣
    Referral Bonuses
  • ⛑
    Uniform Provided
  • 🍲
    Meals Provided

Job Schedule

  • Includes Weekends
  • Public Holidays
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