About Invisible
Invisible is the operations innovation company transforming how companies are built and run.
We’re a tech-enabled services company providing AI-enabled solutions to our clients. Invisible partners with leading model providers like OpenAI and Cohere to help train the most advanced language models. These partnerships with AI firms provide early access to best-practice AI research and LLMs, enabling efficient automation and optimization of complex processes. We also partner with Fortune 500 companies to automate tasks such as menu management for DoorDash and claims processing for American Family Insurance, significantly improving quality while reducing cost and time to completion.
Customers choose us for our curated pool of on-demand global experts; our flexible orchestration platform that seamlessly blends advanced technology with elite talent; and our outcomes-based pricing. Invisible has 10x’d our revenue in the last two years, is highly profitable, and was recently ranked #3 in Artificial Intelligence on Inc. 5000’s annual list of fastest-growing private companies in America.
Invisible has experienced exponential growth, quadrupling in size year over year for the past three years. At the beginning of 2024, we surpassed an Annualized Revenue Run Rate of $100 million and continue to grow at speed. We operate as a profitable business and own a majority of the company, going against the grain in the venture-backed AI space. We look for like-minded individuals to join us as we aim to grow into the largest services firm in the world that bridges the gap between AI and enterprise success.
About The Role
As SVP Operations (Intelligent Operations), you will be responsible for leading a large client-delivery function within Invisible. Our current operations team has 5,000+ individuals in over 100 geographies around the world. We deliver AI Training, AI Enablement, and Intelligent Operations (“Operations-as-a-service” solutions) to clients across the AI, Marketplaces, Financial Services, Healthcare, and other verticals.
You will lead the continued build-out of the company’s core delivery engine and will be responsible for the design of the team, capacity planning, operations leadership, and the processes to enable continued growth and scale. You will work cross-functionally with our Commercial, Client Service, Marketing, Product, and Technology functions, to set the strategic vision and roadmap to service our clients’ operational needs.
What You’ll Do
Your responsibilities will include:
- Team Leadership: Manage a team that includes hundreds of full-time managers and thousands of agents, ensuring excellent performance and effective management through layers.
- Strategic Planning: Develop and implement strategic plans to enable the next phase of growth, balancing commercial and operational needs.
- Financial Management: Prioritize system improvements and analytical rigor to support continued growth, operational performance, with tighter financial and cost management.
- Design/Implement Blueprints for Scale: Utilizing data and systems to diagnose and adapt to fast-changing business priorities and challenges. Identifying and implementing standardizations.
What We Need
- GTM and commercial experience across a wide range of verticals, including but not limited to Financial Services, Healthcare, Retail, Supply Chain, E-Commerce.
- 10+ years of experience in client-delivery operations within high-growth, fast-scaling environments.
- Strong background in systems analysis and organizational design.
- Ability to lead through layers and manage complex organizational structures.
- Experience working in client-facing roles in a consulting or strategic partnership capacity.
- Experience managing high-performing teams, with a track record of building and maintaining effective leadership systems.
- High emotional intelligence and strong leadership capabilities.
- Excellent financial management skills with the ability to implement cost management strategies.
- Experience with operational standardization, with a focus on identifying and implementing standard processes across large organizations.
- Advanced degree in business administration, operations management, or a related field, such as an MBA or equivalent.
- Ability to think strategically with agility in complex and difficult situations. Strong sense of urgency and ability to prioritize.
What’s In It For You
We believe in recognizing exceptional work with exceptional benefits. That’s why we empower our Partners to work remotely around the world on a schedule that suits their lifestyle. Our Partner Pay Model is fully transparent and designed for co-ownership, recognizing that professionals have unique needs. We balance profitability and growth by reinvesting annual profits to fuel expansion and fairly compensate our Partners. Over 65% ownership is in the hands of our Partners, and we’re committed to buying back Partner shares every year according to our formal liquidity plan. This ensures liquidity for those who choose to sell their stake in the company.
Compensation:
- Base: $185,000
- Base + Bonus Target: $285,000
- This role is eligible to participate in Invisible’s equity plan.
The amount listed above is the expected annual base salary for this role, subject to change.
Country Hiring Guidelines:
Invisible hires new team members in countries around the world. All our roles are remote. However, some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Accessibility Statement:
We’re committed to providing reasonable accommodations for individuals with disabilities. If you need assistance or accommodation due to a disability, please contact our Talent Acquisition team during the recruitment process at accommodation@invisible.email.
Equal Opportunity Statement:
We’re an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, or any other basis protected by law.
Due to a high volume of candidates, Invisible may use automated decision-maker technologies to filter candidates based on response to our application questions and other provided information. Our use of automated decision-making enables us to be efficient by providing a manageable list of possible candidates that meet our mandatory hiring criteria. If you object to our use of automated decision-making please contact us.
