What You'll Be Doing | Mō te Tūranga
An exciting opportunity to join our Channel Capability and Performance Team as a Training Specialist where you'll relish playing a vital role in our new employees' journey at the AA!
Design, develop and maintain training and development frameworks for Contact Centres and Operations, working collaboratively with relevant managers and subject matter experts as required.
Deliver induction training programmes for new employees face-to-face, remotely or in a hybrid form.
Ensure trainees are adequately trained, confident and proficient in handling customer interactions prior to handover to Contact Centres and Operations.
Deliver a comprehensive handover to relevant managers encompassing assessment results, topics covered in training, material, resources shared and trainee sign-off.
Liaise with CX Delivery Managers and Team Managers to identify training needs of existing employees and deliver training to address specific needs.
Ensure training records are kept up to date and accessible to relevant managers and provide training needs analysis as required.
Develop functional competency or technical assessments as needed.
Continually expand knowledge of AA products and services and develop effective working relationships with all relevant divisions, trainers, and key stakeholders.
About You | Mōu
You'll be someone expert at building great working relationships with team members and internal stakeholders. With a few years under your belt working in a similar role, your solid understanding of different learning styles, technology and passion for delivering great training outcomes will be key.
Capability to design and deliver effective hands-on and virtual training.
Proven experience in designing training programmes suitable for contact centre operations.
- Experience conducting training needs analysis and designing competency assessments.
- Excellent written and verbal communication skills.
- Strong computer skills and E-Learning management and administration.
- Experience with e-learning design tools such as Articulate - preferred not essential.
What We Offer | Ngā āhuatanga kei a mātou
- Free AA Membership for you and your whānau
- NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver
- A day off for your birthday
- Discounted insurance
Working with the AA | Me mahi tahi tatou ki AA
For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.
From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.
Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.
Come join us and take your career on its next adventure!
Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.
We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.
