Are you equipped with an IT qualification and experience in a contact centre environment? Do you excel at translating technical jargon into clear, supportive communication for end users? If so, we want to hear from you! About the Role: We're looking for a passionate Service Desk Tier 1 or Help Desk Analyst to join our small, dedicated team providing top-tier support across Australasia. You'll work in a professional office setting, handling calls, emails, and chats to resolve IT issues efficiently and empathetically. Please note : there is no requirement to assist end users with the hands-on set up of hardware - this is a dedicated Service Desk Tier 1 role.
Your Responsibilities:
- Provide comprehensive support, from setting up emails to resolving CRM and network queries.
- Ensure users feel supported and understood, beyond just ticketing issues.
- Contribute to and maintain the knowledge base and documentation for team use.
What We Offer:
- Kick-start your IT career with a renowned corporate company committed to your growth.
- Enjoy a vibrant work culture with social events, chocolates, and plenty of laughs.
- Leverage your IT qualifications and contact center experience to advance your career.
Your Schedule:
- Hours: 7.5 hours per day, Monday to Friday, within the core busienss hours.
- Weekly Total: 37.5 hours with a full hour for lunch.
- Flexibility: May include working on the occasional public holiday due to regional differences.
Ready to Make an Impact?
Bring your customer service expertise and enthusiasm for technology to our team. Apply now to start your journey with us!
Apply Now
