Key Account Manager, New Zealand

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Ventia

Tech Bar Specialist - Onsite Support

  • Posted 3w ago
  • On Site
  • Full Time
Location

Christchurch

Job Description

  • Join one of the largest essential service providers in Australia and New Zealand. Stable ASX listed organisation with room for career development.
  • Permanent full-time position. This is an onsite role, 5 days a week as the role supports staff physically located at our Ventia Christchurch Office
  • Inclusive team culture that supports diversity in the workplace and genuinely cares about the wellbeing of others.
  • Employee benefits such as salary packaging, novated leases and access to a variety of staff discounts including gym memberships retail and much more.
  • Similar positions available in Auckland locations if you are open to relocation.


About the Role:

Reporting to our General Manager - Digital Workplace, our EUC & Digital Workplace Specialist will be the face of Digital Services at our sites.
A customer focused role that ensures a fantastic user experience for our staff when interacting with our technology hardware and applications. The role engages with a wide range of stakeholders including the executive leadership team to deliver EUC & Digital Workplace solutions that enhance employee engagement and increase productivity.

This position will be based from our Christchurch office however may require the occasional travel to other local site locations.
We also have similar opportunities in Auckland for those that may be open to relocation.

Role Responsibilities:

  • Provide a simplified customer centric experience at the onsite Tech Bar for staff with 1st and 2nd level technology issues.
  • Deliver endpoint management enhancements and ensure CIS hardening of endpoint devices.
  • Provide AV concierge support for onsite meeting rooms, digital signage and video conferencing. Escalate to partners and manage resolution of AV incidents.
  • Continuously drive service improvement for EUC & Digital Workplace.
  • Assist in asset management of hardware, ensuring adequate stock controls are in place.
  • Deliver onboarding and offboarding processes. Improving employee engagement and ensuring compliance for security and DLP.


Key Experiences & Skill:

  • Knowledge and experience in understanding End User Compute solutions maintain high Standards, enhance Security & Risk posture.
  • Sound knowledge of End User Compute, SOE, Intune, MS Defender, AV, Video Conferencing, Microsoft O365 and Mobility.
  • Ability to establish effective working relationships with a variety of people at Strategic thinker with a desire to investigate, problem solve and continuously learn new technologies.
  • Customer focused mindset and an excellent written and verbal communicator.
  • Demonstrated ability to work independently to organise and prioritise demands, handle multiple complex tasks simultaneously, set and meet deadlines and follow-through.
  • Current Drivers licence required for occasional travel to other local site locations.


About Ventia:

Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.

Diversity:

Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, Women, Veterans and spouses and people with disabilities.

How to Apply:

If you are looking to expand your career with a business that rewards and values its employees, please apply below by clicking on the apply now button.

Position Reference Number: 161763

Hard Skills Required

  • Onboarding & Offboarding Processes
  • Asset & Inventory Management
  • Security & Compliance
  • IT Support & Troubleshooting
  • End User Compute (EUC) & Digital Workplace Technologies

Soft Skills Required

  • Customer Service
  • Problem-Solving
  • Time Management
  • Collaboration
  • Adaptability

Benefits and Perks

  • 🧕
    Inclusive Workspace
  • ❤
    Care and Appreciation
  • 💯
    Employee Mentoring Program
  • ⚖
    Work-Life Balance Support
  • 🧠
    Mental Health Workshops
  • 💚
    Counselling Services
  • 🌿
    Wellness Program
  • 🏥
    Subsidised Health Insurance
  • 📈
    Professional Development
  • 🛂
    Visa Sponsorship
  • 🏎
    Competitive Salary
  • 💹
    Employee Stock Purchase Plan
  • 🚚
    Relocation Support
  • 🖥
    Computer Assistance
  • ⏰
    Flexible Work
  • 🍇
    Fruit Box

Job Schedule

  • Shift Work
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