Technical Product Owner – Service and Operational Support
- Based at Royal New Zealand Police College Porirua and National Headquarters, Wellington.
- Office Of Constable / Police Employee
- Permanent, full time
- JR 5113334
Mō te tūnga | About the Role
The purpose of the Information and Communications Technology (ICT) group is to work in partnership with the rest of the organisation to provide digital technology and communications solutions that support excellence in policing and service delivery and enable Police’s strategic ambitions.
With a primary hub in Wellington, and a presence throughout the country, we deliver new and enhanced technology solutions directly and through specialist vendor partnerships. We provide expert advice on how technology can be leveraged to support Police’s strategies and turn concepts into reality through collaborative development.
The Technical Product Owner (TPO) - Service and Operational Support is a member of the wider Operational Products Directorate, Service and Operational Support team.
The Operational Products Directorate is responsible for digital solutions that meet a specific need or requirement for Police in relation to the operational activities that Police undertake as a law enforcement agency. This directorate supports, maintains, and develops the products within its group using agile development methodologies, and through working with 3rd party vendors.
The Service and Operational Support team within the Operational Products Directorate consists of a Product Manager and three TPOs, and has four main areas of focus:
- Operational Workflow - Technology to manage workflows supporting operational policing
- Vetting Services – Technology to manage vetting workflow and outcomes
- Interagency case management and referrals – Technology supporting collaboration between agencies and other partners, and providing prevention-first referrals information
- Road Safety – Technology supporting our road policing function
We are seeking to fill the third TPO-Service and Operational Support role with an initial focus on the Road Safety domain. This role will initially concentrate on coordinating the delivery of technology changes to enable the rollout of the roadside oral fluid testing regime aimed at better detecting and deterring drug-impaired drivers, in alignment with the proposed Land Transport (Drug Driving) Amendment Bill.
While this legislative implementation is an initial key priority, this permanent full-time role will also work across other road safety technology and other domains as organisational priorities evolve. The work Police does in the road policing domain is guided by the Road Policing Investment Programme 2024-2027.
Key Accountabilities:
The purpose of the TPO – Service and Operational Support role is to ensure that the product is managed and enhanced in a way that is aligned with the overall ICT architecture that will ultimately allow for transparent, joined up end to end services as well as meeting the needs of our business partners/customers; and
Accountable as the technical conduit between the customer (relevant internal business functions such as Road Safety), the product manager, and the product team (including external vendor partners) to ensure the product delivers value to Police and the public.
The core responsibilities of the TPO – Service and Operational Support role in Police include:
- Working alongside the Product Manager by bringing a deep understanding of technology and product development to stakeholder conversations.
- Translating business needs into technical solutions through collaboration with solution architects internal and external to Police, and with subject matter experts within the business and ICT.
- Technical leadership including: developing and maintaining a product roadmap and backlog, overseeing the development of products from start to finish to ensure they deliver value and meet the customers’ needs and priorities, and proactively managing technical debt.
- Day-to-day delivery leadership and management of the product team (usually a flow to work team assigned from the Centres of Expertise). They will work with their team to ensure that: requirements and user stories are properly defined; sprint planning and execution is well managed; and feedback and guidance is available to the development team.
- Provide advice and feedback to Practice Managers to support the ongoing development of the required technical capability and capacity to meet customer demand.
- Tracking performance indicators for their products to measure success, including user engagement and customer satisfaction, identifying areas for improvement and making data-driven decisions about future product development and customer engagement.
- Managing the delivery of maintenance/sustainment, break/fix and enhancements, including through engagement of commercial partners.
He aha taau e kawe mai | What You’ll Bring
Our Core Competencies provide a shared understanding of the behaviours, leadership and technical skills required for success within Police. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself and others.
To be successful an applicant would need to demonstrate several of the following skills:
- Experience in software product development. An understanding of the tools that could be used to automate or streamline delivery. We will be looking for a person with a proven ability to deliver business value in roles like this.
- Experience in working collaboratively with solution architects and internal technical subject matter experts and external vendor staff.
- Experience in establishing and then leading and delivering through hybrid teams that may include commercial partners as well as internal staff.
- Experience in vendor relationship management (desirable but not essential).
- Experience or an understanding of migration to, and use of cloud applications and services, including working with commercial partners to maintain product and related infrastructure currency.
- Hands-on experience of implementing and using Agile methodologies, principles, and practices. Strong planning and organising skills, including use of Agile tools and techniques like a Kanban to ensure that the product backlog is optimised.
- Excellent communication and collaboration skills. An ability to build and maintain strong relationships with people at all levels of an organisation.
- Business writing experience – such as business cases, governance papers, decision memos.
- Evidence of strong analytical and problem-solving skills.
Whakaritenga motuhake | Special requirements
- This role is based between RNZPC in Porirua and PNHQ Wellington. Travel may be required.
- Applicants must be a NZ Citizen, Resident or have valid work rights for NZ in order to apply.
- Current CPK at the rank of the vacancy you are applying for (Constabulary only).
For both Constabulary & Police Employees:
- Agree to enrol in a leadership programme at the advertised level, at a future date or
- Have qualified under CEP or a previous Career Progression Framework at the level you are applying for.
This role is set at Strategic Leader level, this means your key purpose is “to lead the strategy, Our Business, and enable our people to deliver it”.
To view the position description for this role please copy and paste this link into a new browser:
https://www.police.govt.nz/sites/default/files/pd/03-2024/technical_product_owner_3.pdf
Mo tātou | About us
New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.
Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.
The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.
To view more detailed information about our recruitment process along with further details about requirements please click below link:
Applicant Information Pack (External)
Tono ināianei | Apply now
If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing and police vetting prior to any written offer being made.
For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers
All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.
Utu ā-tau | Salary
This position is covered by a collective agreement and salary will commence between $140,024 and $144,691 dependent on skills and experience relevant to the role.
If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.
Please note: Deadline for applications is 5:00 pm on Monday 27th January 2025. Applications may be reviewed prior to the close date as well as contact made with candidates.
If you have any questions about this vacancy, please contact john.downs-carroll@police.govt.nz
