It Support Team Leader, New Zealand

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Downer New Zealand

Dispatch Coordinator

  • Posted 3w ago
  • On Site
  • Full Time
Location

Tauranga

Job Description

About the Team
Downer's Energy & Utilities business unit is an integrated trans-Tasman team, providing services and solutions that connect communities to essential networks and infrastructure.
We design, build, operate and maintain today's critical assets and networks, delivering complete services across the water, electricity, telecommunications, industrial and power generation sectors.
Our expertise spans in-house technical smarts, specialist engineering, integrated OEM partners, and dedicated crews of qualified tradespeople.


THE OPPORTUNITY

We are searching for 2 extremely motivated Dispatch Coordinators to join our high performing Service Management Centre (SMC) team! Supporting the Powerco contract, you will be the first point of contact for field staff, customers and members of the public. You will be responsible for providing effective and timely customer solutions including the dispatching of client faults to field-based employees.

Please note, we are a 24/7 centre and therefore there is a requirement to do shift work. Fortnightly rotating rostered shifts; 12-hour day shifts (6:30am-6:30pm), 12-hour night shifts (6:30pm-6:30am) and the flexibility of 7:00am-3:30pm for the right candidate.

This is a full-time fixed term opportunity with a contract end date of 30th June 2025.

ABOUT YOU

This opportunity would suit a fast learner, team player and customer-oriented individual seeking to advance their career within an essential service industry. The successful candidate will preferably have experience in a similar customer service-based role.

We are interested in hearing from those that hold the below:

  • A background in customer service or dispatching within a fast-paced environment.
  • Willingness and ability to participate in the shift work roster mentioned above.
  • An empathetic nature, allowing you to openly talk to field staff and conduct welfare checks.
  • Ability to resolve conflict in a professional manner, whilst providing a high level of service.
  • The desire and ability to work within a team environment. Our team support each other when it comes to assistance, training and guidance.


WHAT WE OFFER

  • Gain experience in an essential service industry, working alongside a supportive leadership team who believe our teams are our biggest asset and ensure our people are recognised and rewarded for the work that they do.
  • A foot in the door at Downer, a Tier 1 Australia and New Zealand contractor!
  • Access to Downer benefits including health & wellbeing initiatives, novated leasing options and various discounts.
  • A workplace that takes responsibility and accountability for the care and protection of peers, the business, the communities in which we operate, and the environment.


Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.

For further information contact:

Ainsley Parmenter | Recruitment and Sourcing Business Partner | ainsley.parmenter@downergroup.com

Applications will not be accepted via email. Please submit your application via the advertisement.

Hard Skills Required

  • Dispatch Coordination
  • Customer Service
  • Shift Management
  • Fault Dispatching
  • Conflict Resolution

Soft Skills Required

  • Teamwork
  • Empathy
  • Communication
  • Problem Solving
  • Adaptability

Benefits and Perks

  • 🧕
    Inclusive Workspace
  • 🌿
    Wellness Program
  • 📣
    Referral Bonuses
  • 💯
    Employee Mentoring Program
  • ⏰
    Flexible Work
  • 🩺
    Health Insurance
  • Sick Leave
  • 🔋
    Unlimited Annual Leave
  • Bereavement Leave
  • 🎖
    Long Service Rewards
  • 🎉
    Employee Discounts and Rewards
  • Wellbeing Support
  • 💚
    Counselling Services
  • 💪
    Physical Health Workshops
  • 🤱
    Extended Parental Leave
  • 🧠
    Mental Health Workshops
  • 📈
    Professional Development

Job Schedule

  • Rotating Roster
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