At 2degrees, our mission is to Fight for Fair. Join us and be part of a crew that's customer obsessed, challenges norms, owns it and cares for our people!
Customer Operations - Network Operations
Your role, your journey | Te Huarahi Whakatipu
The role will lead a team of Engineers, ensuring the efficient operation and enhancement of network services for our business customers. With 5+ years of experience in managing technical engineering teams, the role requires a strong knowledge of networking technologies, with a solid background in coaching, mentoring communication, and collaboration skills. ITIL certification or relevant experience is a must. You'll ensure high-quality services, foster a skilled and motivated team, and continuously improve services through new technologies and best practices.
This role would be suited for an experienced engineer who is looking to step-up into a management role, managing a team of highly skilled, customer facing engineers.
How you'll show up | Tu mai Tu Rangatira
Create a supportive environment where the team feels safe to experiment, learn, and challenge the norm.
Ensure the team is meeting service level expectations for ticket management while also handling timesheets and leave requests.
Help team members grow in their roles, supporting their career development, and lead post-incident reviews with internal stakeholders to ensure great outcomes for our customers.
Manage the team's roster for our 7am-9pm operations, build strong relationships with internal stakeholders, partners, and customers, and help bring new products into our daily work.
People management of 15+ direct reports within the North Island region, working closely with the Services Manager - South Island.
What you'll get | Ngā rauemi Manaakitanga
Career development - You're our focus. Keep on developing your talent as we continue to offer you career development opportunities
Annual Volunteer Leave - Support charities of your choice with paid volunteer days every year.
Flexible working - Hero your lifestyle with a blend of in office and at home working.
Not sure if you should apply as you're missing one or two skills we've listed? Don't let this hold you back to be part of the team Fighting for Fair - Apply today! We believe in a workplace where everyone has a seat at the table and that diversity of gender, age, cultural background and belief only enriches our team to make us stronger.
