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Position Overview
Student Support Liaison Adviser – Service Expert

• Be the moment when real people matter in this front-facing service role.
• The Student Support Liaison Adviser is often the first-person students and visitors meet on our Albany Auckland Campus. We’re looking for a welcoming, friendly people-person who can quickly engage and identify needs in real time. Students and visitors will come to you with requests for information or support, and your job will be to connect them to the right resources or specialised advice using expert interpersonal skills.

Massey University is committed to being a Tiriti-led organisation. Applicants should have an appreciation of the Aotearoa New Zealand context and the needs and aspirations of Māori. Understanding the student experience and the role of tertiary education in Aotearoa is an advantage. Technical skills in Office 365, database systems, and financial transactions are a bonus, but a willingness to learn new IT systems is essential.

Essential qualifications and skills:

• A tertiary qualification.
• A minimum of two years’ operational experience in a service environment.
• Strong attention to detail, integrity, and a commitment to providing accurate, timely service.
• Empathy, excellent communication, and effective problem-solving skills.

Salary band: $56,622 - $80,006 (based on skills and experience).

This is a full-time (37.5h p/w) position based at our Albany campus in Auckland.

Benefits include:

• Up to 6.75% employer contribution to the UniSaver Superannuation Scheme.
• Five university holidays annually, in addition to your annual leave.
• Subsidised Southern Cross Healthcare plan for you and your family.
• Discounted gym and recreation centre memberships.
• Staff purchasing privileges and discounts across NZ businesses.
• Access to on-campus crèche/daycare facilities for dependents.
• Comprehensive professional development and training opportunities.

If you are service-oriented, skilled at connecting with people, and have a flexible, innovative mindset, we’d love to hear from you!

Apply now to join our team, where collaboration, growth, and connection create the moments that matter.