We are Woolworths Group
We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
- Use your Online Operations knowledge to deliver improvement initiatives
- Draw insights from data to drive and influence key decisions across our Online business
- Competitive salary + bonus + career development opportunities + work life flexibility
Ready to make an impact?
Excited by making a difference in Online and improving business, team and customer outcomes within our stores and eStores? We’re looking for someone to join the eCom Operations Continuous Improvement team. Working across eComX and Store Operations we take a data driven approach, building strong relationships with stakeholders throughout the business to ensure collaboration, engagement and awareness.
About the Role | Mō te Tūranga
The eCom Ops CI Specialist plays a pivotal role in supporting online order fulfillment operations, ensuring it’s easy and efficient to get the right products to our customers on time, every time. The role is responsible for supporting the Continuous Improvement strategy and associated initiatives that impact customer experience and team processes. A core aspect of this role is leveraging customer, team and data insights, to identify and validate opportunities.
Some of the key responsibilities:
- Conduct process observations, spending time in stores to identify and understand opportunities to improve efficiency and effectiveness of store processes
- Preparing summaries and playback findings, including current state pain points, accompanied by future state opportunities, quantified, with sound logic and workings
- Lead and support process improvement initiatives, engaging and partnering with the relevant stakeholders to scope, test and implement the improvement, including being responsible for all change management activities.
- Updating and maintaining eCommerce Operations Standard Operating Procedures (SOP’s)
About You | Mōu
To succeed in this role you will need to bring a background of online operations in a fast paced FMCG / Retail business where you can navigate change and adapt quickly. You will be a strategic thinker, results orientated with a strong business acumen focusing on higher level goals.
To be successful in this position, you will bring
- 3+ years experience in an FMCG, Retail or Online Operations environment
- Desire to relentlessly identify business improvement opportunities
- Ability to manage and prioritise multiple projects/initiatives simultaneously
- Data analysis skills, to identify trends and opportunities for improvement
- Proven experience in identifying, mapping, documenting, and implementing process improvements
- Perseverance and determination when leading cross-functional project teams to find suitable solutions
- Experience delivering training programs on new processes and procedures.
- Strong desire to learn and embrace both Continuous Improvement and Agile ways of working
If you’re the sort of individual who strives to always do the right thing for customers, team, our communities, and our business then we ought to connect.
Working with Woolworths NZ | Me mahi tahi tatou ki Woolworths NZ
Our purpose is to make Kiwis' lives a little better every day.
We’re friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you’ll be working with a business that touches the lives of three million New Zealanders a week. We offer a diverse range of career opportunities across our ecosystem.
eComx
Cartology, Vineonline & CountdownX
Primary Connect
Wholesale Distributors Limited (Fresh Choice)
We are proud to be a Work 180 endorsed employer for all women, view the great work we do here.
Come as you are | Nau mai, whakatau mai
We’re an equal opportunity employer and are committed to the principle of equal opportunity for all.
If you’re smart and good at what you do, let’s work together | Me mahi tahi tatou
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
