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Lumino the Dentist

Clinician Engagement Specialist

  • Posted 4w ago
  • Hybrid
  • Full Time
Location

Auckland

Job Description

Company Description
At Abano Healthcare, we’re not just shaping smiles—we’re shaping the future of oral healthcare across Australasia! With a strong presence in over 270 locations and a network of 750+ clinical partners, we support well-known brands like Lumino The Dentists, Maven Dental, and 1300 Smiles. Our mission? To provide top-tier dental care by empowering clinicians to focus on what they do best, while we take care of everything else!

Job Description
The Clinician Engagement Specialist New Zealand, is responsible for managing and supporting strategies designed to retain clinician talent and ensure seamless succession planning within the organisation. The incumbent will play a key role in supporting the full lifecycle of a clinician's experience, from onboarding and induction to ongoing engagement and offboarding. The role is pivotal in fostering a positive, consistent, and cohesive experience for clinicians, ensuring they feel supported, connected, and valued at every stage of their tenure.


Key Responsibilities:

  • Onboarding & Induction: Assist with the clinician's onboarding process, ensuring a smooth and welcoming induction into the practice. This includes providing essential resources, information, and guidance to set the clinician up for success.
  • Engagement & Retention: Support the implementation of strategies to engage clinicians, drive job satisfaction, and improve retention. Work closely with clinicians to understand their needs and career aspirations, addressing concerns and promoting a positive work environment.
  • Succession Planning: Contribute to effective succession planning strategies by identifying and developing internal clinician talent, ensuring continuity and leadership development within the organization.
  • Offboarding Support: Manage the offboarding process for clinicians who are transitioning out of the organisation, ensuring a professional and respectful exit experience while gathering feedback to improve retention strategies.
  • Clinician Experience: Maintain consistent communication and connectivity with clinicians to ensure ongoing support, addressing any issues promptly, and facilitating their needs throughout their career journey with the organization.
  • Collaboration: Work closely with various departments, including support office functions, to ensure a seamless and coordinated experience for clinicians. Collaborate with practice managers and leadership teams to ensure clinician satisfaction and retention.
  • Process Improvement: Continuously evaluate and refine the Clinician Engagement process to ensure it aligns with organisational goals and best practices, contributing to a positive and productive workplace culture.


Qualifications
Key Attributes:

  • Proven experience in clinician or employee engagement, retention, and onboarding processes.
  • Strong interpersonal and communication skills with the ability to build and maintain effective relationships with clinicians and stakeholders.
  • High level of organisational skills, attention to detail, and the ability to manage multiple tasks and priorities.
  • Ability to work autonomously and collaboratively within a team environment.
  • Knowledge of succession planning strategies and talent development.
  • Proactive problem-solving and conflict resolution skills.
  • Ability to maintain confidentiality and handle sensitive information with discretion and professionalism.


Additional Information
What we offer:

  • Competitive salary and benefits.
  • Opportunities for professional growth and development within a dynamic and supportive team.
  • Flexibility with a hybrid work environment.


Ready to Make an Impact?

Join Abano Healthcare, where your work will help shape the future of oral healthcare in Australasia!

Hard Skills Required

  • Onboarding Processes
  • Succession Planning
  • Talent Retention Strategies
  • Clinician Engagement
  • Process Improvement

Soft Skills Required

  • Communication
  • Relationship Building
  • Problem-Solving
  • Organizational Skills
  • Confidentiality

Job Schedule

  • Shift Work

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