Date: 24 Jan 2025
Location: South Auckland, NZ, 1010
Company: Auckland Council
• Be part of a great team of people who put customers at the heart of everything they do!
• 6 weeks paid full-time training, plus ongoing study & professional development opportunities
• Permanent, full-time and part-time positions available based in Manukau, close to public transport.
He angitūtanga: The opportunity
We are excited to be hiring our next group of Customer Service Representative Contact Centre agents to enhance our team and ensure excellent customer experiences. You'll provide accurate information and assistance to both external and internal customers calling about Auckland Council services, helping keep our city looking beautiful.
No day is the same as you greet and help our customers with diverse phone queries. From parking infringements, waste queries, roaming dog notifications to property rates enquires and noise complaints, you'll handle a wide range of issues treating each and every customer with respect and empathy.
Key Responsibilities include:
• Responding promptly and accurately to phone inquiries from both internal and external customers, making sure the customer feels heard.
• Follow the clearly defined processes within our knowledgebase to handle inquiries efficiently, log service requests accurately, making it easy for the customer.
• Notify relevant departments about public space issues like flooded drains, fallen trees, and graffiti to create an Auckland we can all be proud of.
• Advocate for the customer to ensure a timely resolution to their query.
He kōrero mōu: About you
To be successful in this role, you will display the following:
• Strong analytical and technological skills, with the ability to learn quickly and use multiple systems efficiently, including Microsoft Office applications and a minimum typing speed of 35 words per minute
• Excellent verbal communication skills and a polite telephone manner.
• Demonstrates problem-solving ability, prioritization skills, and the capacity to interpret tasks effectively.
• At least 2 years of proven experience in customer service delivery.
• Resilient, punctual, and adaptable to a dynamic environment with multiple priorities.
Click here to access the position description.
We are a 24-hour, 7-day-a-week contact centre with full-time and part-time positions available! Check out the available shifts below and choose your preferred shifts based on what suits your schedule. (Please note: Shift start and end times may vary based on business needs, with 3 weeks' notice provided for any changes.)
All successful recruits must be available for six (6) weeks of full-time training, Monday to Friday, 9:00 a.m. to 5:30 p.m on site at Civic Building, Manukau.
Shifts
Employment Type
Hours
Work Pattern
Shift Schedule
Option 1
Full - Time
40
Monday - Friday
Morning shift (starts between 7am-9:30am)
Option 2
Full - Time
40
Monday - Friday
Afternoon shift (starts between 1:30pm-5:00pm)
Option 3
Part - Time
24
Monday, Friday, Sunday
Morning shift (starts between 7am-9:30am)
Option 4
Part - Time
24
Monday, Tuesday, Wednesday
Morning shift (starts between 7am-9:30am)
Option 5
Part - Time24
Monday, Tuesday, Friday
Afternoon shift (starts between 1:30pm-5:00pm)
Option 6
Full - Time
40
Tuesday - Saturday
Afternoon shift (starts between 1:30pm-5:00pm)
Option 7
Full - Time
40
Saturday - Wednesday
Morning shift (starts between 7am-9:30am)
Option 8
Part - Time
20
Monday, Friday, Saturday
Morning shift (starts between 7am-9:30am)
Ngā āhuatanga kei a mātou: What we offer
We offer a diverse and dynamic work environment, coupled with continuous learning and prospects for career development including study options, helping you advance in a rewarding customer service career! We also offer work-from-home options, subject to business needs and performance
As one of Auckland largest employers, we celebrate diversity and prioritise well-being at every life stage. Enjoy access to a variety of exceptional Auckland Council benefits and exclusive partnership discounts.
If you are enthusiastic about becoming a part of our Customer Experience & Digital Services department, submit your application today! Tono Ināianei! Apply Now!
Applications close on Thursday 30th January, 2025 at 11.59PM
Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.
