Front Office Agent Jobs in New Zealand

• Permanent Full time Opportunity for a SWRB registered Social Worker
• Can be based either Kaikohe or Kaitaia office.
• Position covers the mid and far north offices so travel between both sites is essential.

Mō te tūnga | About the role

As a Supervisor with Oranga Tamariki you will have the opportunity to lead a dynamic team and look for new collaborative and creative ways to support rangatahi and whānau through the Youth Justice process. You will gain experience mentoring and supporting your team of Social Workers by ensuring the efficient delivery of case work that fulfils Oranga Tamariki's service delivery within Youth Justice. This is more than a job, it's an opportunity to improve the lived experiences of tamariki, rangatahi, whānau and our community. You will be responsible for implementing and maintaining protocols, processes and systems to enable full and effective delivery of social work services, you will apply the principles of mana tamaiti, whakapapa and whanaungatanga to your practice, to ensure you are responsive to tamariki and whānau Māori.

We recognise the importance of kaimahi ora (staff wellbeing) and are committed to ensuring you receive regular supervision and take the necessary breaks needed to restore Oranga and wellbeing.

To be considered for this position you must hold a Social Work Qualification with Full Registration and a current Annual Practising Certificate with the New Zealand Social Worker Registration Board

Ngā pūmanawatanga ōu | What you will bring

Key requirements of the role include:

• Responsible for the effective and efficient delivery of service in accordance with relevant legislation, policies and business plan priorities
• Lead and manage a social work team including support staff, by providing an environment within which service delivery excellence can be achieved
• Contribute to the efficient and effective management of financial resources and assets working within the site's budget
• Hear tamariki and rangatahi voices and support them or their family/whānau to make positive changes
• Work alongside various cultural groups and people from different backgrounds
• Complete assessments on the child, young person, and family/whanau and develop & implement an intervention plan
• Work alongside partners in our community, non-government organisations and state sector agencies
• Be an advocate on behalf of tamariki to ensure they have the support and resources needed to reach their full potential
• Understanding and appreciation of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples' culture
• A Social Work Qualification with Full Registration and a current Annual Practising Certificate with the New Zealand Social Worker Registration Board

Mō mātou | About us

Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values:

• We put Tamariki first
• We believe Aroha is vital
• We respect the Mana of people
• We are Tika and Pono
• We value Whakapapa
• We recognise that Oranga is a journey

Nōu te rourou | What's in it for you

Oranga Tamariki offer an impartial remuneration package, that offers progression annually for experience through tenure. Annual remuneration for this position starts from $111+ dependant on experience.

We offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer significant training and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way.

This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.

To see all the benefits of working for Oranga Tamariki, please visit https://mahi.orangatamariki.govt.nz/working-with-us/employee-benefits/

Me pēhea te tuku tono | How to Apply

Apply online with your CV and Covering Letter. If you are an Oranga Tamariki employee already, please ensure you apply with a log in using your Oranga Tamariki email address.

If you have any questions about role, please contact Info_recruit@ot.govt.nz

Applications Close: 5th January 2025. Please note that due to Christmas close down, applications may not be reviewed until the advert closes with interviews to occur mid-late January.

If you are interested in any of our vacancies, please ensure that you make yourself familiar with our code of conduct as it sets out our expectations for our kaimahi and requires you to present at work free from the influences of both drugs and alcohol.