Kia ora, Talofa lava, Kia Orana, Malo e lelei, Fakalofa lahi atu, Bula Vinaka and Namaste!
At ASB, we're all about doing what we can to help our customers get "One Step Ahead" by giving them the tools they need to manage their lives and plans for their families and future.
We're seeking an Operations Consultant to join our dynamic Transfers, Contributions & System Support team on a 12-Month Fixed Term.
In this role, you'll play a pivotal part in ensuring operational excellence while delivering top-notch customer service. You'll be responsible for maintaining a delicate balance between service, business, policy and risk considerations, showcasing your sound judgement and decision-making skills.
If you've always wanted to apply your skills to a large-scale Kiwi success story, then today is your lucky day - apply now to be our next banking operations superstar!
Mo te tūranga | About the role:
This role is part of our Wealth Operations Team and are responsible for maintaining the Registry System for all ASBs Managed Fund Products (e.g., KiwiSaver, ASB Investment Funds). They service Retail Banking and the Contact Centre and are part of the wider ASB Operations Team.
Our Transfers, Contributions & System Support specifically are experts in Transfers and Contributions, and they strive to process customer requests within a timely and accurate manner.
Your key responsibilities will include:
- Delivering superior customer service; own the "experience" in responding to and effectively managing and resolving customer / stakeholder enquires, complaints and issues.
- Demonstrating an active interest in learning and applying various Operations Excellence tools such as lean, agile, DMAIC, human centred design and data analysis/ root cause analysis.
- Contribute to building a proactive risk management culture within the team where all staff 'own our risks.'
- Contribute to business planning by sharing observations/ insights of customer experience/ opportunities and pain points and suggest possible initiatives to improve.
Ngā mea kia whai angitū ahau? | What do I need to be successful?
This role will suit an ambitious individual who always prides themselves on the delivery of outstanding customer service and has a curious, investigative mindset.
Further to your success will be:
- Your demonstrated ability to work effectively in a deadline driven environment.
- Technically savvy and able to learn and utilise various ASB systems quickly.
- Great numerical skills and a keen eye for detail is essential.
- The ability to communicate clearly and confidently, both verbally and in writing is essential.
- You will also need to be a team player with the ability to think outside the box to solve unique problems.
- 2-3 years banking experience, experience in kiwisaver would be an advantage.
- If you are looking to move into a role where there are tons of opportunity for development and progression, then this is a fantastic opportunity.
Te mahi ki ASB | Working for ASB
ASB is grounded in our values (caring, integrity, passion, courage and united). They guide our day-to-day interactions with our team, customers and community. They are what makes ASB - ASB.
We offer a flexible and supportive work environment as well as an open and inclusive culture; a place where we welcome and value your individuality, ideas and goals.
We also have a wide range of market leading benefits including health insurance, banking benefits, 5 days "you do you leave" and a $500 "your choice" benefit which is renewed annually. To find out more, click here.
If you're looking for an exciting new challenge and want to contribute to delivering outstanding customer service, we want to hear from you!
Me pēhea te tono | How to apply?
For more information on responsibilities and requirements see the attached position description, please note that all applications must be received via our careers site online.
If this role sounds like it might be the one for you then please click "apply"… we'd love to hear from you!
Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.
