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ASB Bank Limited

Customer Specialist

  • Posted 2w ago
  • On Site
  • Full Time
Location

Silverdale

Job Description

ASB Advice Centres (Branch Banking)

Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.

Te tūranga | The role:

We have an awesome opportunity for a Customer Specialist star to join the friendly team within our Advice Centre based in Albany.

As a Customer Specialist, you will be dealing with a broad range of banking queries and requests from Customers. ASB offers innovative online offerings and you will help support and educate our customers on the various banking solutions and options available to them.

This is a full-time position working 40 hours a week, working a flexible roster including weekends.

Ō pūkenga | About you:

We are looking for people who can build relationships, learn fast and respond quickly, and are passionate about providing memorable customer experiences. Your ability to educate customers on our digital and self-service channels will be both rewarding and satisfying. Confidence in learning our offerings and asking the right questions will ensure you are tailoring personalised solutions for customers.

What's in it for you:

This is an exciting opportunity to be at the forefront of our Advice Centre network and offers you the opportunity to progress your career in multiple directions, in many different teams and locations. ASB offer a fun and supportive team with awesome benefits.

Join a diverse and inclusive environment where we are United as one team, working together to accelerate progress for all New Zealanders.

You will also have access to:

  • A competitive market salary
  • A broad range of exclusive Staff Banking Benefits
  • Life and Income Protection Insurance
  • Strong professional development opportunities
  • Joining a dynamic and diverse team


Me pēhea te tono | How to apply?

For additional information please see the attached Position Description, and to register your interest in this position please apply online.

Hard Skills Required

  • Digital Banking Tools
  • Cash Handling
  • Cross-Selling
  • Data Entry Accuracy
  • Compliance Knowledge

Soft Skills Required

  • Customer Focus
  • Communication Skills
  • Relationship Building
  • Problem Solving
  • Adaptability

Benefits and Perks

  • 💼
    Life Insurance
  • 🏆
    Performance Bonus
  • 🏎
    Competitive Salary
  • 📈
    Professional Development
  • 💸
    Payroll Giving
  • 🏘
    Work from Home
  • 🤱
    Extended Parental Leave
  • ⏰
    Flexible Work
  • 🎖
    Long Service Rewards
  • 🎉
    Employee Discounts and Rewards
  • ☕
    Work Café
  • 🧠
    Mental Health Workshops
  • 🌿
    Wellness Program
  • ⚖
    Work-Life Balance Support
  • 🍇
    Fruit Box
  • 🧕
    Inclusive Workspace

Job Schedule

  • Shift Work
  • Monday to Friday
  • Includes Weekends

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