Employee Relations Advisor, New Zealand

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Te Kunenga ki Pūrehuroa Massey University

Student Experience Liaison Officer

  • Posted 1w ago
  • On Site
  • Full Time
Location

Palmerston North

Salary

$48.04  -  $63.68 k/yr

Job Description

Position Overview
Are you passionate about making a difference in students' lives? Do you thrive in a fast-paced, customer-focused environment? Join our team at Te Paepoto - Massey University’s Contact Centre on our Manawatū Campus in Palmerston North!

About the Role
We are seeking a highly motivated Student Experience Liaison Officer to provide information and advice to prospective and current students about our programmes and support services. This fixed-term position is available until April 2026 and offers an exciting opportunity to contribute to Massey University's vision of Te Kunenga ki Pūrehuroa—being a world leader not only in what we do but how we do it.

Te Paepoto operates as a multi-channeled Contact Centre, focused on delivering exceptional service and support to our diverse student community.

What Massey Offers

  • A stable employer with opportunities to develop your skills.
  • A competitive salary ($56,622–$80,006, depending on skills and experience).
  • Work-life balance with Monday to Friday hours (8:30 am – 4:30 pm).
  • Generous leave benefits, including four weeks of annual leave and one week of paid University holidays.
  • Access to staff perks, discounts, and a substantial contribution to superannuation.


Key Responsibilities

  • Serve as the first point of contact for students, providing prompt and efficient information and advice.
  • Build and maintain strong relationships with students and stakeholders.
  • Support students in navigating university programmes, processes, and services.
  • Work collaboratively in a team to meet service delivery goals.


What You Will Bring

  • A commitment to tangata whenuatanga and the principles of Te Tiriti o Waitangi, along with an ability to practice and develop the use of te reo and tikanga Māori.
  • A tertiary qualification (preferred) and/or a qualification in Contact Centre Operations (highly desirable).
  • Experience in a customer-focused environment, with strong problem-solving skills.
  • The ability to thrive in highly regulated environments, with excellent time management and resilience under pressure.
  • Demonstrated experience in building strong client relationships and delivering accurate, high-quality service.


What You’ll Need to Succeed

  • Commitment to your work schedule.
  • Ability to adapt to changing priorities.
  • Resilience and resourcefulness.
  • A strong focus on accuracy and efficiency.


If you enjoy working with a variety of people, thrive in a collaborative environment, and are driven to make a meaningful impact, we want to hear from you!

Applications:
Submit your application online today. Applications will be reviewed as they are received, and appointments may be made before the closing date.

Soft Skills Required

  • Coordination
  • Communication
  • Time Management

Job Schedule

  • Monday to Friday
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