About Us
At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.
About the Team
Downer's Energy & Utilities business unit is an integrated trans-Tasman team, providing services and solutions that connect communities to essential networks and infrastructure.
We design, build, operate and maintain today's critical assets and networks, delivering complete services across the water, electricity, telecommunications, industrial and power generation sectors.
Our expertise spans in-house technical smarts, specialist engineering, integrated OEM partners, and dedicated crews of qualified tradespeople.
Job Description
Downer is an industry leader in water, providing water services to a quarter of New Zealanders. We support our customers across the full asset lifecycle from the conceptual development of a project through design, construction, commissioning and whole-of-life support and optimisation.
Te kōwhiringa | The Opportunity
We are seeking an exceptional Reporting and Systems Coordinator to provide strong support in developing IT solutions for contract reporting, including process optimization. This role will involve close collaboration with dispatch teams, field crews, supervisors, and other stakeholders.
About you:
The primary emphasis will be on coordinating and scheduling jobs for both reactive and planned maintenance activities. You will be responsible for monitoring progress and ensuring that key performance indicators (KPIs) specified in contracts are met.
To succeed in this role, you should be a proven performer with excellent oral and written communication skills, exceptional attention to detail, and strong time management abilities. You must be willing to get involved in various tasks, demonstrate initiative, and maintain flexibility in your working approach while building relationships at all levels.
In addition, your key responsibilities will be:
- Send service requests and job assignments electronically to field teams.
- Monitor job statuses and ensure KPI adherence for response and completion times.
- Coordinate support services and manage communication between the client, field personnel and supervisors.
- Make and receive calls using the Genesis phone system to ensure effective communication and coordination with field crews, supervisors, and other stakeholders.
- Implement reporting systems to ensure continuous improvement in delivery.
Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here
Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone. We offer:
- Progression and development programmes to support personal and professional growth
- Fully subsidised membership to Marram Healthcare, helping with health costs for you and your whanau.
- Access to Perks@Downer, which offers discounts and savings on various products, including retail items, travel deals, and entertainment options
Ko wai mātou | Our Organisation
Want to know more about what it is like to work at Downer? Then head to our People Site here
Me pēhea ki te tono | How to apply
If this sounds like an opportunity for you, then click apply now or explore our careers page here and enter reference number 715682 to apply.
We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check before starting employment. If you need support with this requirement, please talk to our team.
