Ece Team Leader, New Zealand

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Geneva Healthcare

Customer Service – After Hours Coordinator

  • Posted 3w ago
  • On Site
  • Part Time
Location

Auckland

Job Description

Who we are | Ko wai mātou

Geneva Healthcare is driven by a company culture based around family values which is crucial to our overall success. We offer our employees real career opportunities with great training and progression pathways. Our Homecare Group provides care and support nationally for people in their own homes including those living with disability, recovering from illness or accidents and the elderly.

Our values | Whakamaua kia tina

New Zealand Health Group’s values: Kai Whakaute – We act with Care, Respect and Empathy, Kai Huhuatanga – We strive for Excellence and Quality and Kai Whanaungatanga – We act in Partnership, are fundamental to everything we do.

Why Us | He aha ai mātou?

  • Subsidised health insurance
  • A knowledgeable, highly experienced, fun team
  • An international and diverse work atmosphere
  • A supportive orientation and training programme
  • Career development opportunities
  • Mentorship Programme
  • Flexible work environment – hybrid!
  • Active and thriving Social Club


About the role | He kōrero whakamārama mō tēnei tūranga

We’re a busy team of Coordinators that strive to ensure our clients are provided with the support they need to live safely and independently at home. Bring you passion for providing top quality service to our clients and help make a meaningful difference in their lives! As an After Hours Coordinator you will be confident in answering high volumes of phone-based inquiries from our clients and support workers.

We have two part-time positions available, based in our CBD office in Tāmaki Makaurau, Auckland.

Position one hours required are: Monday and Friday 3PM – 9.30PM, and Saturday 8.30AM – 5.30PM

Position two hours required are: Monday and Wednesday 4PM – 10PM, and Sunday 1PM – 9.30PM

Responsibilities may include but will not be limited to:

  • Dealing with complaints and incidents
  • Filling shifts for external clients, funders and competitors
  • Written reports to Management
  • Loading of Homecare referrals and extensions
  • In-depth handover when finishing/starting shifts


What you will bring | Ngā tohungatanga mō tēnei tūranga

  • Experience working in a call centre environment role is preferred
  • The ability to thrive under pressure while manage high volume calls and multi-task successfully
  • Excellent communication skills and professional phone manner
  • Proven customer service skills – a genuine interest for helping others
  • Resilience to push through


Applications Close | Te katinga o tēnei whai tūranga: 20th December 2024

Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.

Applicants for this position must be a NZ Citizen/Resident or have a valid NZ work visa, and be able to work through the end of year holiday period.

For more information on what we do, please visit https://www.genevahealth.com

Reference: #852000-ahc-dec24

Hard Skills Required

  • Call Center Operations
  • Shift Scheduling
  • Incident Reporting
  • Data Entry & Recordkeeping
  • Client Service Management

Soft Skills Required

  • Communication Skills
  • Problem-Solving
  • Resilience & Stress Management
  • Multitasking Ability
  • Empathy & Compassion
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