Duty Supervisor, New Zealand

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Toyota NZ

Service Manager - Warkworth Toyota

  • Posted 1w ago
  • On Site
  • Full Time
Location

Warkworth

Job Description

Warkworth Toyota is your local North Auckland Toyota dealership covering New, Used and Signature Class sales, Service, Parts, and Finance making us a “One-Stop shop” for everything you need.

We are currently seeking a highly motivated and experienced Service Manager to lead our service team, ensuring outstanding customer satisfaction and the smooth operation of our workshop.

As Service Manager, you will be responsible for overseeing the dealership’s customer care and service program, driving excellence in service quality, training, team capability, and overall customer satisfaction. You will play a key role in ensuring our Service Department operates efficiently, profitably, and in alignment with Toyota New Zealand’s performance standards.

About the role:

  • Managing the service department including management and development of team members.
  • Managing and achieving departmental budgets KPI’s and Key Area Targets set by Toyota New Zealand and the management team.
  • Oversee and manage team member’s tasks, productivity and efficiency.
  • Developing and maintaining service processes so that they are simple and effective.
  • Rolling out customer care programme in the dealership – promoting high level of customer satisfaction with service.
  • Utilise strong supervisory skills to effectively manage the Service Department workshop and support the Service Foreman, Service advisors, Parts and Sales Department staff.
  • Remain compliant with both Kodawari and Enviromark Certification.


About you:

  • Proven experience as a Service Manager in the Automotive industry.
  • Strong customer service skills, maintaining long standing relationships.
  • Clean and current drivers’ licence.
  • Ability to work 5 days a week and every second Saturday.
  • Able to communicate thoughts, ideas and information in a logical, organised and persuasive manner.
  • Competent computer skills including a medium to high level of Microsoft Office skills.
  • National Certificate Automotive Engineering (or equivalent technical experience or qualification) – preferred but not essential.


In Return you will receive:

  • A positive and supportive working environment.
  • Ongoing training and development.
  • Great staff incentives.
  • Company vehicle and fuel card.


If you're ready to take on this exciting leadership role and be part of a dynamic team, we’d love to hear from you!

Hard Skills Required

  • Customer Relationship Management
  • Automotive Product Knowledge
  • Sales Techniques
  • Negotiation Skills
  • Customer Service

Soft Skills Required

  • Communication
  • Customer Focus
  • Proactive Attitude
  • Team Collaboration
  • Drive for Success

Benefits and Perks

  • ❤
    Care and Appreciation
  • 🩺
    Health Insurance
  • 📈
    Professional Development
  • 🏎
    Competitive Salary
  • 🎉
    Employee Discounts and Rewards
  • 🅿
    Free Parking
  • 🎖
    Long Service Rewards
  • ☕
    Work Café

Job Schedule

  • Shift Work
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