Duty Manager Jobs in New Zealand

• Open-Term Contractor Position!
• Work From Home Opportunity!
• Immediate Start!

This role is responsible for building strong client relationships, driving revenue, and ensuring the seamless adoption of our travel products and services. The ideal candidate will have a strong sales background, excellent communication skills, and a customer-first approach, with a deep understanding of the travel industry.

Key Responsibilities:

Account Management & Customer Engagement

• Serve as the primary point of contact for longtail accounts, fostering strong relationships through proactive communication
• Conduct regular calls, emails, and virtual meetings to understand client needs, address concerns, and identify growth opportunities
• Provide ongoing account support, ensuring clients are well-informed about available services, product updates, and market trends
• Act as a trusted advisor to clients, offering strategic insights to help them optimize their use of our travel products and services

Sales & Revenue Growth

• Develop and execute account-specific sales strategies to increase bookings and revenue
• Proactively identify upselling and cross-selling opportunities, positioning relevant travel solutions to clients
• Promote and drive digital booking tools and platforms within the travel industry
• Work closely with marketing and product teams to align sales efforts with promotional campaigns, product launches, and special offers
• Meet and exceed sales targets, ensuring consistent business growth

Training & Onboarding

• Oversee the seamless onboarding of new clients, providing training sessions on products, booking systems, and best practices
• Conduct tailored workshops, webinars, and one-on-one training sessions to educate clients on optimizing their business with our travel solutions
• Continuously assess client needs and provide learning resources to enhance their experience and efficiency

Client Retention & Performance Analysis

• Address lost and churned accounts by identifying challenges and implementing tailored re-engagement strategies
• Gather and analyse customer feedback to improve service offerings and address pain points
• Regularly track and report on client performance, providing insights and recommendations for business growth
• Collaborate with internal teams to develop solutions that improve client satisfaction and retention

Qualifications and Skills:

• Minimum 1-3 years in inside sales, account management, or a similar role
• Bachelor's degree in Business, Marketing, or a related field
• Strong communication, negotiation, and relationship-building abilities
• Experience with CRM tools (Salesforce, HubSpot) and Microsoft Office
• Self-motivated, goal-driven, and results-oriented

Please reach out to Jen on 021 675 498 or yyang@adecco.co.nz for any inquiries.

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