Dispatch Centre Team Lead Jobs in New Zealand

Date: 8 Apr 2025
Location: South Auckland, NZ, 1010
Company: Auckland Council

• Step up and take on leadership responsibilities
• Champion responsive compliance services
• Permanent Full-time South Auckland area, office based in Manukau

He angitūtanga: The opportunity
As part of the Compliance Response and Investigations Unit, your typical day would involve completing site visits, identifying and investigating breach of regulations which you will be required to resolve through appropriate methods of enforcement or education to achieve sustainable outcomes and meet customer service delivery standards, in accordance with the relevant statutory documents, the Resource Management Act, Building Act and other relevant legislation.

You may also be required to be part of an on-call roster and need to be available to work after hours when required.

He kōrero mōu: About you
You demonstrate strong customer service experience, maturity, excellent communication skills, and confidence to resolve queries and potential conflicts. Your exceptional interpersonal skills, confident approach with customers, and your outstanding conflict resolution techniques will therefore be key to your ongoing success in this role. You will also be skilled at coaching others and prepared to help resolve difficult or escalated matters. The willingness to help guide the team and act in a leadership capacity is desirable.

A tertiary qualification or able to demonstrate equivalent experience in Environmental Science, Building, or similar and at least 5 years’ experience in investigative/compliance roles within the council or with regulatory organisations such as with Police, Customs, Fisheries, or similar fields.

Ngā āhuatanga kei a mātou: What we offer
Enjoy flexible working arrangements and working in the field. You will be making a difference towards the future of New Zealand's largest government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau an Auckland we can all be proud of.

We offer a range of employee benefits and proudly support flexible working options where possible.

View a snapshot of some of our employee benefits HERE.

Help us make a difference to Tāmaki Makaurau.

Me Tono Ināianei! Apply Now!

Applications close: 28 April 2025

Salary ranges from $85,000 and $100,000 plus KiwiSaver and benefits.

Find a copy of the position description here: https://bit.ly/3SChzrf

You will be required to have a valid NZ driver's licence due to the nature of the position where you will be required to regularly travel across the Auckland region.

#workingforAuckland #investigations # compliance #environment #regulators #enforcement

The role is deemed safety-sensitive and will require a pre-employment drug and alcohol test prior to offer. A current full clean driver's license is essential and if successful you will be warranted by Auckland Council allowing you to enter premises and inspect breaches or offences.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.