Deliver Excellence with Dimond Roofing! Are you passionate about customer service and ready to make a difference in a fast-paced, competitive industry? Dimond Roofing, a leader in roofing solutions, is looking for a motivated Customer Service Representative (CSR) to join our Dunedin team. In this critical role, you'll help us deliver exceptional service and maintain our reputation as an industry leader.
About the Role
As a Customer Service Representative, you will be the first point of contact for our valued customers. Your role will involve managing inquiries, resolving issues, and providing accurate information about our products and services. You’ll collaborate with various teams to ensure orders are processed smoothly and customers receive their products on time, as well as:
- Customer Support: Respond to customer inquiries about orders, production schedules, and product availability.
- Problem Resolution: Address and resolve customer complaints efficiently, ensuring satisfaction.
- Order Management: Accurately process orders and communicate any supply or delivery challenges.
- Collaboration: Work closely with the operations, sales, and dispatch teams to maintain excellent service standards.
- Product Expertise: Become fully conversant with our range of roofing products and services.
About You
- You’ll bring a strong customer service mindset, exceptional communication skills, and the ability to thrive in a team environment, as well as:
- Reliability is key, plus adaptability to work in a dynamic, fast-paced setting.
- Ideally experience in customer service, in a manufacturing or trade-based environment, but also willing to train the right person with the right attitude.
- Strong verbal and written communication skills, as well as good computer skills
- High attention to detail, very well organised and ability to multitask.
- Excellent interpersonal skills for managing relationships with customers and stakeholders.
What We Offer
- Competitive salary and benefits.
- Opportunities for growth and professional development.
- A supportive team environment with a focus on collaboration and innovation.
- The chance to be part of a company committed to delivering exceptional products and services.
Why Choose Dimond Roofing?
Being a part of Fletcher Building, at Dimond Roofing, we pride ourselves on our reputation for quality, innovation, and exceptional service. We operate in a competitive market where our success is driven by our commitment to customers and our team. Join us and be part of a company that’s shaping the future of roofing in New Zealand. If you’re ready to bring your customer service skills to a company that values excellence and innovation, we want to hear from you. Start your journey with Dimond Roofing in Dunedin – apply now!
Our teams thrive on diversity, embracing various nationalities, languages, religions, customs, and lifestyles. Our diversity is one of the things that make us better together. If this role interests you, we encourage you to apply even if you don’t meet every requirement
