Join a dynamic and forward-thinking team where your skills in communication, coordination, and IT service management will make a tangible impact.
Why This Opportunity?
This role offers a perfect blend of technical challenge and customer-focused delivery. You'll get exposed to a large-scale programme of work that aims to future proof Schools cross Aotearoa. Based in Auckland, you'll be a key person to ensure services run smoothly and efficiently.
About the Role
As a Service Delivery Specialist, you’ll be the bridge between extenral clients and internal teams. You’ll play a critical role in managing IT service delivery to ensure it meets business needs, all while maintaining the highest standards of quality and efficiency.
What You'll Be Doing:
- Customer-Focused Service Delivery: Act as the primary contact for clients, ensuring their needs are met with exceptional service and clear communication.
- IT Coordination & Support: Collaborate with technical teams to manage incidents, service requests, and issues, ensuring prompt resolutions and updates.
- Process Enhancement: Assist in refining service delivery processes, driving improvements that enhance customer satisfaction and operational efficiency.
- Performance Monitoring: Track key performance indicators and provide reports that drive insights into service delivery outcomes.
- Proactive Issue Management: Identify potential service risks and implement preventive solutions to minimize disruptions.
What We're Looking For:
- A background in IT service delivery, customer support, or similar roles, with a strong emphasis on service management and communication.
- Organiaational and multitasking abilities, with a proactive approach to problem-solving.
- Familiarity with ITIL principles, service management tools and experience supporting ICT projects will be a distinct advantage.
- A natural talent for building relationships with both clients and team members.
What’s in It for You?
- A supportive and collaborative team environment.
- Opportunities for professional growth and career development.
- The chance to work on diverse projects in a dynamic sector.
- A competitive salary package
If this sounds like your next big opportunity, apply now!
