Job Description
Te Whiwhinga mahi | The opportunity
An opportunity has arisen for a Functional Analyst to join our practice on a permanent basis.This role will see you join a cross-functional Value Stream who support and enhance the University’s Student Recruitment Services, from outreach to enrolment and attrition.
You’ll be tasked with developing your skills as a Functional Analyst in a tertiary environment, spreading your attention across a number of different platforms and services in order to support our Doctoral Candidature Management platform, student enrolment, and application to study services. You’ll work to learn from our seasoned FA in the team and other FAs in the Practice to diagnose system and process issues, understand data and reporting requirements, triage application problems, and provide direct-contact support to the Doctoral students, their professors, and various academic stakeholders across the student recruitment landscape.
Accountabilities
- Providing 3rd level technical support and enhancement for a series of customer-facing, high-impact technologies
- Analysing incoming enhancement requests to understand their technical and business components
- Collaborating with cross-functional team on the “how” of some of those enhancements
- Discussing, prototyping, testing and deploying new system features, changes or fixes
- Crafting and maintaining multi-audience knowledge content
- Engaging with business stakeholders of varying backgrounds, levels of technical knowledge, and awareness of Agile and SAFe methodologies
- Participating in team planning activities to prioritise features, fixes and fun
- Engaging in learning activities to upskill in the various technologies and best practices
- For more detailed information, refer to the Position Description.
Please note this is a full time (37.5 hours/ week) permanent position, with a salary range of $85,000 - $90,000 per annum depending on skills & experience.
Mō tō mātou rōpū | About the team
Product Engineering is made up of five technical Practices, each led by a Practice Manager. The PM is responsible for the wellbeing, growth and productivity of each person in their Practice. We also ensure our Practices are skilled for and aligned to best-practice approaches to delivering on each of our customer portfolio roadmaps – helping build or support the standards, tools, and patterns our teams use.
Practice members are allocated into cross-functional Agile delivery teams with Product Owners, across a number of business portfolios. In this role, you’ll be working with other Analysts in your delivery team, but not necessarily the whole FA Practice in your day-to-day business – though there’s plenty of opportunity and expectation to jump in on Practice initiatives.
He kōrero mōu | About you
Ideally you will have experience working at a tertiary institution, specifically in an IT position. You are curious, willing to learn, and want to know about how we do the things we do, and why. You’re keen to try anything new, willing to muck in with the team, and are willing to build in your knowledge of the University in new and advanced ways.
You’ll have had experience working with relevant business stakeholders to deliver on expectations throughout a planned iteration, and are familiar with Agile ways of working. You will have been responsible for providing technical or user support for business process tools in the past, ideally within a cross-functional value stream or project, with tasks anywhere from access and permissions through to user training and knowledge creation.
Important Skills and Experience
- Experience using a ticket and request management system such as ServiceNow or Remedy
- Experience with IT processes tailored for higher education institutions in New Zealand
- Experience working at a tertiary institution
- Awareness or experience with Agile methodologies
- Excellent communication skills
- Ability to encourage others to think creatively and share opinions
- Experience with creating user documentation and empowering users to self-service
- Experience handling incoming requests for assistance of various subjects from business to technical
- Business Analysis, Applications Support or Service Desk /Tier 2 support experience
- Additional Information
Flexible working is something we take seriously. Our primary office, The Foundry, is at the University's Engineering Campus in Newmarket. This location is designed for activity-based and collaborative working, so your team will agree what on-site day/s make sense. For the days where the group doesn’t plan to be on-site together, it’s mostly up to you whether you work from home. There is the expectation, however, that when the team plans to be onsite, or there’s a Practice/Division event, you are present along with the rest of us – there's so much to be gained from the incidental conversations we have face-to-face.
Ngā āhuatanga kei a mātou | What we offer
The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities.
The University is committed to providing an excellent working environment through:
Flexible employment practices (including working from home, flexible hours)
A competitive salary with five weeks’ annual leave (pro rata)
In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services.
For more information please visit Staff Benefits.
Waipapa Taumata Rau | The University of Auckland
The University of Auckland creates globally transformative impacts through our distinctive strengths in world leading research, scholarship, teaching and collaborative partnerships, inspired by our unique position in Aotearoa New Zealand and the Asia-Pacific.
Me pēhea te tuku tono | How to apply
Applications must be submitted online, by the closing date of 29th May 2025 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.
Please reach out to Morgan Nicolasen via morgan.nicolasen@auckland.ac.nz for any questions. Please note we are happy to answer your questions, but we do not accept applications by email.
Equity
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz
The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit www.equity.auckland.ac.nz
