Customer Support Team Leader, New Zealand

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SkyCity

Customer Relation Service Executive

  • Posted 5d ago
  • On Site
  • Full Time
Location

Auckland

Salary

$67  -  $69 k/yr

Job Description

Are you an experience customer service superstar dealing with VIP customers within a casino environment?
We are seeking a highly skilled and motivated Customer Relations Service Executive to join our team at SkyCity Auckland. The successful candidate will be responsible for providing exceptional customer service to enhance the gaming experience for Table Game and Gaming Machine players in both the Baccarat Room and Main Gaming Floor. This role requires a strong background in customer relations, with a focus on VIP services and compliance.

Mō te Tūranga | About the Role
This is a full time (40 hours per week) role working on our SkyCity Auckland site in the CBD. Key roles and responsibilities for the role include:

  • Providing exceptional customer service to enhance the gaming experience.
  • Identifying and developing potential Platinum members for Table Games and Gaming Machines.
  • Building and maintaining customer relationships, developing customer profiles, and implementing contact strategies.
  • Ensuring customers gamble safely by actively implementing SkyCity’s Host Responsibility programme.


Mōu | About You
To be successful for this role you will have:

  • Full understanding of compliance requirements, including Host Responsibility and AML.
  • At least two years’ experience in delivering and maintaining superior customer service standards, in a VIP Gaming environment.
  • Excellent communication and relationship-building skills.
  • Ability to use initiative and work without supervision.
  • The ability to speak a second/multiple languages (preferably Chinese/Mandarin, Thai or Korean)
  • Over 20 years of age with a good credit history.
  • Available to work a range of shifts across a 24/7 roster


Ngā painga | Benefits

  • Salary offering of $67k-$69k based on experience.
  • Meals in our recently refurbished staff cafeteria, starting at $2.50 a meal.
  • Subsidised health insurance through Southern Cross
  • Subsidised staff parking
  • Free entry to the Sky Tower whenever you want!
  • Discounts across our Hotels & Restaurants + third party discounts too
  • Opportunities for training and up-skilling within the team and across the business
  • Plus, MANY more!


At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us! Join us at SkyCity and be extraordinary by being you.

SkyCity takes its commitment to Host Responsibility seriously. Every member of our team, no matter their role, contributes towards SkyCity's culture of customer care.

Desired Soft Skills

  • Communication
  • Interpersonal Skills
  • Coordination
  • Time Management

Benefits and Perks

  • 🤱
    Extended Parental Leave
  • 🩺
    Health Insurance
  • 💼
    Life Insurance
  • 🧠
    Mental Health Workshops
  • 💚
    Counselling Services
  • 🌿
    Wellness Program
  • 📈
    Professional Development
  • 🎉
    Employee Discounts and Rewards
  • 🎖
    Long Service Rewards
  • 🩸
    Free Period Products
  • ☕
    Work Café

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