Customer Support Team Leader, New Zealand

Customer Support Team Leader Jobs in New Zealand

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Absolute IT

Cloud Support Engineer (System Engineer)

  • Posted 2w ago
  • On Site
  • Full Time
Location

Auckland

Salary

Up to $100 k/yr

Job Description

  • Competitive salary
  • Great supportive team
  • Dynamic work


About the company

Our client is a leader in modern digital workspaces, providing cutting-edge solutions in Desktop/Infrastructure as a Service (DaaS/IaaS), Microsoft 365 Modern Workplace, and cloud automation, with a particular emphasis on primary healthcare. With offices across New Zealand, their superior customer service, advanced technology, and commitment to client satisfaction make them a top choice for businesses throughout New Zealand and Australia.

The Role:

The Cloud Support Engineer will carry out technical work on projects and is designed to develop the skills needed to become a Cloud Support Specialist. You will work alongside senior team members, aiding in setup, deployment, and troubleshooting. Working collaboratively, you will contribute to project goals and provide regular progress updates. A solid understanding of Windows environments, networking, Office 365, modern workplace technologies, and VoIP is crucial. Candidates should have at least four years of IT experience in a role like Senior Engineer, strong technical abilities, and excellent communication skills.

Skills & Experience Required

  • A minimum of 4 years of experience in an IT or technical role (e.g., Support Engineer, Senior Support Engineer), preferably with cloud technology exposure.
  • Exposure to Primary Health sector systems like Medtech, Indici, and MyPractice is beneficial.
  • Demonstrated ability to provide technical support to senior team members on projects and problem-solving.
  • Proficient in troubleshooting, resolving technical issues, and managing problem investigations.
  • Proven track record of managing complex technical project tasks, both remotely and on-site.
  • Excellent written and verbal communication skills for effective collaboration with internal teams.
  • Ability to learn quickly, think critically, and work independently, especially under pressure.
  • Positive, dependable, motivated, and adaptable attitude.


Benefits:

  • Growth opportunities
  • Work on interesting projects
  • Competitive remuneration


How to apply:

Click the APPLY button and include your resume and cover letter or for further information please call Abeer on 07 834 0412.

Please note, we can only consider applicants that are legally entitled to work in New Zealand at the time of application.

Desired Soft Skills

  • Technical Support and Troubleshooting
  • Cloud Technology Proficiency
  • Project Management
  • Communication
  • Problem-Solving
  • Adaptability

Job Schedule

  • Shift Work
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