Customer Support Representative, New Zealand

Customer Support Representative Jobs in New Zealand

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Accenture New Zealand

ServiceNow Role (Expression of Interest)

  • Posted 3w ago
  • On Site
  • Full Time
Location

Wellington

Job Description

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at accenture.com

Role Overview:

We are seeking expressions of interest from experienced professionals to join our team in a ServiceNow Developer, ITSM Consultant, or Architect role. In this position, you will play a key role in implementing, configuring, and maintaining the ServiceNow platform, driving business process automation, and delivering seamless IT services management solutions to improve efficiency across various business functions.

Key Responsibilities:

  • Participate in the full ServiceNow implementation lifecycle, including requirement gathering, solution design, configuration, testing, and deployment.
  • Design and configure ServiceNow modules such as ITSM (Incident, Problem, Change Management), ITOM, HRSD, and others based on business needs.
  • Develop integrations between ServiceNow and other enterprise systems using REST, SOAP, and other relevant technologies.
  • Implement workflows, business rules, and automation to streamline processes and improve user experience.
  • Work closely with IT teams, business stakeholders, and other ServiceNow professionals to align solutions with organizational goals.
  • Provide post-implementation support, troubleshooting, and maintenance of the ServiceNow platform.
  • Create and maintain comprehensive documentation for processes, configurations, and solutions. Ensure that best practices and ITIL frameworks are followed.
  • Assist with upgrades, patches, and new releases to ensure platform stability and enhancement of functionality.
  • Provide training and support to end users and junior team members as needed.


Qualifications

Required:

  • Proven experience in working with ServiceNow (Developer, Consultant, or Administrator roles).
  • Strong knowledge of ITSM processes such as Incident, Problem, Change, and Knowledge Management.
  • Familiarity with ServiceNow modules like HRSD, ITOM, Virtual Agent, Application Portfolio Management (APM), etc.
  • Expertise in ServiceNow scripting (e.g., Business Rules, Script Includes, UI Actions, etc.).
  • Experience in developing ServiceNow integrations using REST, SOAP, Web Services, and other integration techniques.
  • Solid understanding of ITIL best practices.
  • Experience in working with Agile methodologies.


Preferred:

  • ServiceNow certifications such as Certified System Administrator, Certified Implementation Specialist (ITSM, ITOM, HRSD, etc.).
  • Experience with ServiceNow Discovery, Performance Analytics, Orchestration, and Security Incident Response.
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication and interpersonal skills.

Hard Skills Required

  • ServiceNow Expertise
  • Scripting and Automation
  • Integration Development
  • ITIL Framework Knowledge
  • Agile Methodologies

Soft Skills Required

  • Team Collaboration
  • Adaptability
  • Problem Solving
  • Communication
  • Initiative

Benefits and Perks

  • 💚
    Counselling Services
  • 🎉
    Employee Discounts and Rewards
  • 📱
    Discounted Phone or Internet Plans
  • 🚶
    Ease Back to Work
  • 🏎
    Competitive Salary
  • ⏰
    Flexible Work
  • 🏛
    Fully Paid Jury Service
  • 🏘
    Work from Home
  • 📚
    Career Break
  • 💻
    Company Supplied Technology
  • ⚖
    Work-Life Balance Support

Job Schedule

  • Monday to Friday

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