Customer Support Representative Howick Jobs in New Zealand

Ko mātou tēnei - About ZEIL
ZEIL is on a mission to become New Zealand’s most loved job marketplace and to do that we need incredible talent. Talent that’s driven by a shared desire of becoming the best and working with the best.

We embrace the rich diversity of Aotearoa, building teams that reflect varied cultures and backgrounds. As helpful disruptors, we celebrate progress and advocate for the success of our members. At ZEIL, we value new perspectives and believe in making a meaningful impact. If you’re passionate about growth and inclusivity, we encourage you to join our journey.

Mō Te Tūranga - About The Role
Are you ready to elevate software quality to new heights? Join us as an Intermediate Test Analyst on a 9-month maternity cover contract and play a vital role in delivering world-class software experiences.

You’ll collaborate with brilliant minds, diving deep into our projects to craft and execute comprehensive test strategies. Your knack for uncovering intricate bugs and optimising system performance will ensure our users enjoy seamless, flawless experiences every time.

Key Responsibilities:

• Partner with developers to test our products and deliver critical feedback that drives improvements.
• Lead testing across the software development lifecycle, ensuring excellence at every step.
• Perform hands-on testing for mobile apps and web applications, sharing insights with the team through detailed defect reporting.
• Develop, maintain, and refine manual and automated test plans, suites, and scripts.
• Define and execute performance and non-functional testing strategies.
• Drive Agile and QA best practices, adopting cutting-edge tools and techniques.
• Prioritise issue feeds from internal and external sources to maintain quality standards.
• Actively enhance:
• Defect Detection Rate – finding bugs before users do.
• Defect Escape Rate – minimising issues post-release.
• Test Coverage – ensuring every corner of the application is thoroughly tested.

Key Requirements:

• Eligibility to work in New Zealand.
• A Bachelor’s Degree in Computer Science, Engineering, or equivalent experience.
• Hands-on software testing experience and deep understanding of Agile methodologies.
• Experience in testing mobile apps, APIs, and complex web solutions.
• A mix of independence and collaborative spirit.
• Nice-to-Have: Proficiency in SQL (Postgres).
• Expertise with manual testing and automation tools (e.g., Selenium, Appium, Postman, JMeter).
• Experience with non-functional testing, including performance and security.
• Knowledge of mobile automation (Appium, XCUITest, Espresso).

Personal Attributes:

• Big Thinker, Small Starter: You dream big but execute incrementally, seeing every challenge as a learning opportunity.
• Change Maker: Focused on creating impactful, community-driven work that matters.
• Commitment to Excellence: You go the extra mile and believe in finishing the job to the highest standards.
• Detail-Oriented: You focus on small daily improvements, recognising their long-term impact.
• Supportive Collaborator: Open, candid, and constructive, fostering growth in others.
• Efficiency-Minded: You find ways to work smarter and achieve more with less.
• Leadership by Ownership: You take responsibility, embody company values, and help develop future leaders.
• Take the next step in your career with the opportunity to lead and innovate in a high-impact, fast-paced environment.

To apply for this role, please swipe right. We look forward to hearing from you!