Customer Support Coordinator, New Zealand

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Robert Walters

Senior Continuous Improvement Specialist

  • Posted 1w ago
  • On Site
  • Full Time
Location

Nelson

Job Description

Continuous improvement is at the heart of everything our client does. We're seeking a Senior Specialist in CI to play a pivotal role in embedding excellence across the supply chain and engineering/maintenance-based teams. This role is ideal for someone who excels in driving real, measurable change. We are looking for a dynamic leader who can engage and inspire teams to adopt continuous improvement practices, ensuring that theoretical knowledge translates into tangible outcomes.

What you'll do

As a Senior Specialist in Continuous Improvement, you will:

  • Lead Change: Facilitate the adoption of Lean Six Sigma tools to drive cultural transformation across engineering-based teams.
  • Deliver Impactful Projects: Manage multiple complex projects, ensuring timely delivery and alignment with strategic goals.
  • Build Capability: Coach and mentor teams at all levels, equipping them with the skills and confidence to adopt and sustain continuous improvement practices.
  • Engage Stakeholders: Use expert facilitation skills to run workshops and improvement initiatives, fostering buy-in from both frontline staff and senior leaders.
  • Leverage Digital Innovation: Identify and implement opportunities for performance improvement through digital enablement initiatives.
  • Ensure Safety and Compliance: Maintain our clients' high standards of safety, security, and operational integrity throughout all projects.


What you'll bring

The ideal candidate will have:

  • Significant experience with continuous improvement tools such as Lean and Six Sigma (6+years).
  • A proven track record of driving tangible change within supply chain and/or engineering maintenance teams.
  • Exceptional facilitation and stakeholder engagement skills to drive adoption of continuous improvement practices.
  • Strong project management and analytical skills to deliver results on time and within budget.
  • A collaborative, adaptable mindset with a passion for building capability in others.


What Our Client offers:

Our client is a proudly inclusive workplace, committed to diversity, equity, and innovation. We celebrate the unique perspectives our people bring to their roles and provide a supportive environment for growth.
This is a full-time, permanent role based in Nelson (preferred), Christchurch, or Wellington. Travel within New Zealand and the flexibility to work varying shifts are required to meet business needs.

Ready to make an impact?

If this sounds like your next career move, apply now with your CV. Please note, if you have applied for this position within the past 12 months, we appreciate your interest and kindly ask you not to reapply at this time.

Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence within this timeframe please do not hesitate to contact Jesse Laughton on +64 4 471 9700

Hard Skills Required

  • Change Management & Leadership
  • Stakeholder Engagement & Facilitation
  • Coaching & Mentorship
  • Problem-Solving & Critical Thinking
  • Adaptability & Resilience

Soft Skills Required

  • Digital Innovation & Automation
  • Supply Chain & Engineering Process Knowledge
  • Data Analysis & Performance Metrics
  • Project Management
  • Lean Six Sigma Expertise

Job Schedule

  • Monday to Friday

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