Customer Specialist Jobs in New Zealand

The role:
Reporting to the Branch Manager, this role will see you supporting our largest commercial customer as an Internal Key Account Manager. This role also requires assist the team with sales on the trade counter, cycle counting, assisting with customer deliveries and other duties require within the branch.

• Understanding the key customers’ needs and providing professional solutions
• Answer calls and emails and quoting orders
• Working with Site Managers to ensure specific time frames for their projects are meet
• Communicating delivery times and preparing order ready for delivery
• Communicating with suppliers to check availability of products.
• Ensure that our customers, who are made up of trades, businesses and homeowners, are greeted with a cheerful smile and exceptional service

This is a permanent full-time role. Working Monday to Friday, 8am-5pm and 1 Saturday every 3-4 weeks.

About you:

• Experience in sales, quoting and price negotiating
• Customer-focused attitude with the ability to be build rapport and form strong relationships
• You will be an excellent communicator who is organised and adaptable
• Trade industry knowledge and/or product experience would be hugely beneficial, however not essential, as it would be your positive attitude and willingness to learn that we would be looking for
• A motivated, self-driven person, with the skill to work proactively, independently and within a team
• Be resilient and thriving working in a fast past environment
• A Full New Zealand drivers’ licence is essential for this role.

Our Benefits:

• Competitive hourly rate and Staff-buying privileges
• Staff-buying privileges at Mico and PlaceMakers
• Genuine development opportunities that come with being part of the wider Fletcher Building Group
• Employment Education Fund
• Health & Wellbeing initiatives including an Employee Assistance Programme

Join Us:
We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.