What You'll Be Doing | Mō te Tūranga
We’re on the lookout for Workforce Planner to join our team in Penrose. In this role, you’ll be responsible for planning and managing staffing resources to ensure our contact centre runs smoothly and hits its service targets. You’ll play a key part in making sure we have the right people in the right places, balancing business needs with employee needs to ensure great customer service delivery.
Your day-to-day responsibilities will include:
- Identify and analyse factors that may impact workload, assessing their effects on service levels and operational efficiency.
- Log and track relevant employee information, including sick leave and other incidents, using the appropriate incident logging tools or applications.
- Proactively identify opportunities to enhance service delivery, optimize technical applications, and support resource and training.
- Publish rosters and schedules inclusive of break times and leave calendars within agreed timeframes.
- Provide back up and support to payroll
About You | Mōu
You’ve either worked in a similar role or are eager to develop your skills further. You’ll bring strong analytical abilities, excellent communication skills and also ready to step in and take on administrative duties when needed, while supporting the wider team.
- Advanced Excel skills
- Experience using workforce management tools (e.g., Verint) and telephony systems (e.g., Avaya) is a bonus
- Strong ability to build relationships with both internal teams and external customers
- A positive, can-do attitude with a high level of professionalism
- Exceptional attention to detail and accuracy
Working with the AA | Me mahi tahi tatou ki AA
For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.
From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.
Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.
Come join us and take your career on its next adventure!
What We Offer | Ngā āhuatanga kei a mātou
- A team who invests in your ongoing growth and development and provides access to online learning modules for free
- Discounts across our range of products, including insurance and free AA membership for you and your whanau
- NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver
- An inclusive and diverse work environment
Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.
We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.
