Customer Specialist Jobs in New Zealand

About the role:

This role will see you working closely with our Category Managers, along with our stores and suppliers, to help continually grow the categories within PlaceMakers and Mico. As an integral part of our Merchandise team, you will be based here at our National Office in Penrose. This is a permanent full-time role, offering 40 hours a week, Monday-Friday.

Your core function as an Assistant Category Manager is to work side by side with the Category Manager to deliver on the execution of category plans and initiatives. This is a critical role in providing product and promotional support, delivering key initiatives across specific category lines, and executing team strategies. You will make careful use of pricing analysis and market trends to assist in determining the best product ranges for our stores.

This role also gives you product ownership by managing your own category.

Daily you will be responsible for –

• Supporting category strategy, ranging, and pricing
• Providing recommendations, reporting, and data/competitor analysis to Category Managers
• Assisting with catalogue content/creation
• Providing support to the branch and supplier networks regarding any queries
• Assisting the wider team in sourcing the right products whilst optimising our purchasing power through effective negotiation skills

This is an exciting development opportunity for a strong Administrator/Coordinator or Buyers Assistant to step straight into managing category and strategy.

Skills and Experience:

You will be a great communicator, enjoy building a good rapport with our customers, and have solid influencing skills to engage with key suppliers at a strategic level in order to add value to our customers. Alongside this, you can also demonstrate the following:

• Previous experience in Assistant Category Management is ideal otherwise, a Marketing background or Strong project Coordination/ Administration experience
• Building Products/ Construction Industry experience is not required, but a passion for it is
• Systems savvy and highly proficient with MS Office, in particular Excel
• A ‘can do’, Innovative attitude with a solutions approach
• Strong analytical and administration skills with excellent attention to detail
• Thrive in a fast-paced environment with the ability to juggle many balls and manage ever-changing priorities

Our Benefits:

• Competitive salary & Staff-buying privileges
• Access to Fletcher Building Group benefits, including paid parental leave & share scheme
• Employment Education Fund
• Health & Wellbeing initiatives including an Employee Assistance Programme

Join Us:
We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.