Customer Specialist, New Zealand

Customer Specialist Jobs in New Zealand

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ASB Bank Limited

Regional Manager, Rural Banking

  • Posted 2w ago
  • On Site
  • Full Time
Location

Invercargill

Job Description

Nau mai ki ASB

Here at ASB, the customer is at the heart of everything we do. We are recognised as one of New Zealand's leading organisations with a highly engaged and talented workforce focused on accelerating the financial progress for all New Zealanders.

ASB Rural Banking is a team of dedicated rural specialists who work closely with our customers to deliver unbeatable customer experiences. We operate in an extremely competitive market and our client service is the best in the industry. Our rural bankers have a good grasp of rural business realities; many are farmers themselves or have experience in farming and they are very much a part of their local community.

To continue our excellent success story in our Rural team, we are looking for a Regional Manager, Lower South Island to lead our Southland and Otago teams.

Te tūranga | The role:

You will have overall responsibility for the leadership and performance of the Lower South Island Regional team; leading them to achieve quality growth, management of operational and credit risk and with the ultimate goal of achieving good customer outcomes.

An active leader across the wider team with both your direct and indirect reports, you will be accountable for the leadership and performance across the region; fostering a collaborative team environment that enables your team to develop both professionally and personally through effective coaching, mentoring and leadership.

Ō pūkenga | About you:

Firstly, you are an experienced people leader with knowledge of the finance and banking industry and a passion for the rural sector. You know how to get the best from your team through your proven leadership capability including effective coaching, developing and mentoring. You will have established relationships within the industry and be a strong networker with exceptional business development and negotiation skills which will ensure you drive successful outcomes for our customers and our team.

This is a key leadership role, therefore you will have a sound ability to formulate and execute business plans, a solid understanding of credit and operational risk, and preferably relevant business / rural experience.

Te mahi ki ASB | Working for ASB:

You will be joining an organisation that places huge importance and focus on its people. Our rural team are recognised as being market leaders, and this is a fantastic career move to make your mark in the industry, further your growth and success, and help keep our rural customers one step ahead.

ASB is committed to fostering a culture where people are engaged, passionate and valued - living our values every day is integral to accelerating the financial progress of rural NZ.



Me pēhea te tono | How to apply?

All applications are received via our careers site online.

Hard Skills Required

  • Lending Policies and Processes
  • Product Knowledge
  • Financial Needs Analysis
  • AML Compliance
  • Networking Expertise

Soft Skills Required

  • Customer Focus
  • Relationship Building
  • Communication Skills
  • Coaching Ability
  • Problem Solving

Benefits and Perks

  • 💸
    Payroll Giving
  • 📈
    Professional Development
  • 🏘
    Work from Home
  • 🎖
    Long Service Rewards
  • 🧠
    Mental Health Workshops
  • 🍇
    Fruit Box
  • 🌿
    Wellness Program
  • 🏎
    Competitive Salary
  • ⚖
    Work-Life Balance Support
  • ⏰
    Flexible Work
  • 💼
    Life Insurance
  • 🎉
    Employee Discounts and Rewards
  • 🧕
    Inclusive Workspace
  • 🏆
    Performance Bonus
  • ☕
    Work Café
  • 🤱
    Extended Parental Leave

Job Schedule

  • Shift Work
  • Monday to Friday

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