Customer Specialist Jobs in New Zealand

The role
We are looking for someone who is energetic, who is willing to give things a go and wanting to make a change for the better. Our focus is our people, and our new Branch Manager will need people leadership experience as well as the passion to motivate and inspire.

• Oversee daily operations of the branch, ensuring smooth and efficient service.
• Lead, mentor, and motivate a team to achieve sales and service targets.
• Develop and implement strategic plans to drive business growth.
• Maintain high standards of customer service and satisfaction.
• Manage inventory, budgets, and financial performance.
• Building strong relationships with suppliers, customers, and internal stakeholders

This is a permanent full-time role, offering 40 hours a week, Monday-Friday.

About you:
To excel in this role, you need to be a strong people leader and, whilst trade/retail industry knowledge would be great, relationship and leadership skills are what we’re looking for.

• Plumbing background will be ideal but not essential
• General business acumen is required to maximising the profitability of your branch
• Previous experience in maintaining budget alignment and actively seeking out opportunities to improve performance and reduce costs
• Developing and implementing sales and marketing plans.
• Have a collaborative management style and thrives on seeing your team grow and succeed!
• A down-to-earth and community-minded person with a focus on long-term, credible relationships
• Customer centric and solution focused attitude will pave the way to your success and success of your team and branch
• Clean, full NZ Drivers Licence

Our Benefits:

• Competitive base salary, tools of the trade (company vehicle) and an STI scheme.
• Staff-buying privileges
• Genuine development opportunities that come with being part of the wider Fletcher Building Group.
• Employment Education Fund
• Health & Wellbeing initiatives including an Employee Assistance Programme

Join Us:
We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.


Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.