Customer Specialist, New Zealand

Customer Specialist Jobs in New Zealand

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ASB Bank Limited

Advice Centre Manager

  • Posted 3w ago
  • On Site
  • Full Time
Location

Porirua

Job Description

ASB Advice Centres - Advice Centre Manager

Here at ASB the customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.



Te tūranga | The role:

Reporting to the Regional Manager your job will be to co-ordinate the delivery of ASB's products and services to branch based customers, through the proactive leadership, management and development of our frontline team, ensuring unbeatable customer outcomes.



Ō pūkenga | About you:

Your people engagement skills and ability to build strong relationships will be a pivotal factor in fostering successful team environments where individuals feel they belong and are able achieve their true potential. You will be able to motivate your team to provide the best customer experience in the market and drive growth. Maintaining existing relationships to retain business is vital in this position, as will be your ability to cultivate new opportunities for the Bank.

You will be digitally brave, a strategic thinker, motivational leader and can improvise in this fast-paced, ever-changing new banking environment. A must have for a successful candidate is extensive banking experience with confidence to operate in a highly regulated environment.



What's in it for you:

This is an exciting opportunity to be at the forefront of our Advice Centre network and offers you the opportunity to progress your career in multiple directions, in many different teams and locations.

Join a diverse and inclusive environment where we are United as one team, working together to accelerate progress for all New Zealanders. ASB offer a fun and supportive team with awesome benefits.

You will also have access to:

  • A competitive market salary
  • A broad range of exclusive Staff Banking Benefits
  • Health, Life and Income Protection Insurance
  • Strong professional development opportunities
  • Joining a dynamic and diverse team



Me pēhea te tono | How to apply?

For additional information please see the attached Position Description, and to register your interest in this position please apply online.

Please note that all applications received for this role will be reviewed in January 2025.

Hard Skills Required

  • Compliance Frameworks Knowledge
  • Regulatory Expertise (AML/CFT, CCCFA, FMCA)
  • Policy Implementation Skills
  • Commercial Acumen
  • Governance Processes Understanding

Soft Skills Required

  • Stakeholder Management
  • Communication Excellence
  • Analytical Thinking
  • Adaptability to Change
  • Risk-Based Judgement

Benefits and Perks

  • 💼
    Life Insurance
  • ☕
    Work Café
  • ⚖
    Work-Life Balance Support
  • 🎖
    Long Service Rewards
  • 🍇
    Fruit Box
  • 🧠
    Mental Health Workshops
  • 🎉
    Employee Discounts and Rewards
  • ⏰
    Flexible Work
  • 🏆
    Performance Bonus
  • 📈
    Professional Development
  • 🤱
    Extended Parental Leave
  • 💸
    Payroll Giving
  • 🏘
    Work from Home
  • 🌿
    Wellness Program
  • 🧕
    Inclusive Workspace
  • 🏎
    Competitive Salary

Job Schedule

  • Monday to Friday

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