Customer Specialist Jobs in New Zealand

Exciting Leadership Opportunity - manage our SESTA Operation in Palmerston North.


Reference: 6697640

Kickstart the new year with a new opportunity!

We are seeking a dynamic and motivated leader to manage our Waikato SESTA (Specialised School Transport Assistance) operation. SESTA is a highly rewarding and community service that we provide for the Ministry of Education, this service ensures the safe transport of approximately 300 students daily from their front door to school, and home again.

Located at our centrally situated Hamilton branch, you will collaborate closely with our drivers, schools, parents, and the Ministry to deliver exceptional service to our local communities.

The role:

• Be the management hub of our SESTA operation overseeing our services in Hamilton and Paeroa.
• Managing and supporting our team of SESTA drivers.
• Planning, rostering, and implementing runs to ensure optimum use of resources.
• Administrative support and payroll duties.
• Driver Recruitment.
• Regular performance monitoring of drivers & vehicles.
• Ensuring overall compliance and adherence to legal requirements and contractual agreements.

About you:

• Proven experience in a leadership role
• Strong communication skills with the ability to build relationships at all levels
• A drive for delivering a high level of customer service and safe specialised transport
• Excellent problem-solving abilities
• Tech-savvy with a willingness to adapt to new systems
• Full NZ Driver's Licence (Passenger Endorsement required but we can assist in obtaining this)

What can we offer?

• Company vehicle, mobile phone and laptop for business use
• Generous employee discounts across our wider group of companies
• Wellbeing benefits
• Full induction with ongoing training and development with the wider CCR team

Who are we? Cross Country Rentals is more than just a rental company having a wide range of vehicles in the fleet and providing specialised transport services. We are a kiwi, family owned and operated company with branches throughout New Zealand. Transporting people is extremely important to us and supporting our local communities is a big part of what we've been doing for almost 100 years! Our fleet has grown rapidly comprising over 2000 vehicles nationwide, from small cars to large trucks and everything in between.

Interested or want to know more? carliem@crosscountryrentals.co.nz

A pre-employment drug and alcohol test will be required as part of our recruitment process. All candidates for this position should have NZ residency or a valid NZ work permit.

Candidates will be reviewed as they are received, applications close 3/01/2024.

Please note any candidate applications received between Christmas and New Year (24 Dec -3 Jan) will be reviewed by our recruitment team on return after the break!


Applications Close: 03 Jan 2025