Customer Specialist, New Zealand

Customer Specialist Jobs in New Zealand

Fisher & Paykel Appliances

Operations Excellence & Inventory Specialist

  • Posted yesterday
  • On Site
  • Full Time
Location

Auckland


Job Description

The Role

Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.

We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated, and tested against our leading goal - to be the world's most human-centred appliance brand.

The Role

We are looking for an Operations Excellence & Inventory Specialist who will be responsible for developing and upholding global replenishment standards to optimize inventory management for Finished Goods (FGS) and Accessories. This role plays a lead role in the Operations Excellence team supporting Global & Market Supply Chain teams to manage inventory more effectively – balancing cost, lead time and service level.

Your main responsibilities:

Inventory Management:

  • Responsible for Finished Goods inventory replenishment and fulfillment parameters.
  • Responsible for compiling and distributing inventory forecast and budget data.
  • Regular analysis of replenishment parameters and recommend improvements to optimise inventory (lead times, routing review, safety, segmentation codes etc.), matching our products’ demand and supply characteristics.
  • Responsible for Inventory KPI reporting and analysis, providing quality insights for monthly micro enterprise packs.
  • Represent supply chain (FGS inventory) on cross functional projects.
  • Support implementation of best practise inventory management procedures across global functions and markets.
  • Lead regular sessions with Market Demand and Inventory Teams around Backorder/Stock Availability/DIFOT/Slow Moving & Obsolescence (SLOB) initiatives.
  • Support Markets with Finished Good related queries tied to replenishment (JDE ERP system) or fullfilment (Global Order Promising


Master Data Management:

  • Support the New Product Introduction (NPI) process, ensuring items, supersession dates, and replenishments parameters are correctly set up for replenishment purposes.
  • Support system maintenance of key global systems / tools (JDE/Vanguard/GOP).
  • Develop super-user understanding to support training and guidance for users of key supply chain tools


About you

  • Minimum 3 years’ experience in a complex manufacturing or Supply Chain business.
  • Demonstrated experience working collaboratively across teams and functions to support an efficient supply chain.
  • Proven expertise in navigating both upstream and downstream supply chain processes to identify and resolve root causes of replenishment gaps and delays.JDE experience is desirable.
  • Degree or Diploma in Supply Chain Management, Data Science or 3+ year of relevant work experience. APICS qualified an advantage.


What we offer

Along with a competitive salary, flexible working, ongoing development and excellent growth and progression opportunities, as a valued member of our team you’ll enjoy generous discounts on Fisher & Paykel and Haier products, life & disability insurance, discounted medical cover, access to our superannuation scheme, our subsidised staff café, and free car parking when you are on-site. 

All this, coupled with great leadership and backed by a world leading heritage brand that is consistently ranked as one of New Zealand’s most Trusted Brands… year after year.

https://www.trustedbrands.co.nz/

Please note that we have company closedown period from 21st December to 12th January 2025. We will start screening applications on 13th January 2025 onwards.


Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.


Hard Skills Required

  • Inventory Management
  • Replenishment Analysis
  • Data Analysis
  • JDE ERP System
  • NPI Process Support

Soft Skills Required

  • Communication
  • Collaboration
  • Problem Solving
  • Adaptability
  • Attention to Detail

Benefits and Perks

  • 🚶
    Ease Back to Work
  • 💻
    Company Supplied Technology
  • 💯
    Employee Mentoring Program
  • 🏥
    Subsidised Health Insurance
  • Flexible Work
  • 🧕
    Inclusive Workspace
  • 📣
    Referral Bonuses
  • 🎉
    Employee Discounts and Rewards
  • 🤱
    Extended Parental Leave
  • 💚
    Counselling Services
  • 🎖
    Long Service Rewards
  • 💼
    Life Insurance
  • 🏆
    Performance Bonus
  • 🏎
    Competitive Salary
  • 🏘
    Work from Home
  • 💰
    Profit Sharing
  • Care and Appreciation
  • 🅿
    Free Parking
  • 📈
    Professional Development

Job Schedule

  • Shift Work

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