Customer Specialist Jobs in New Zealand

Join Our Team as a Private Care Consultant at Private Care NZ!

Are you passionate about making a difference in people’s lives? Do you excel at providing exceptional customer service and creating personalised solutions? Private Care NZ is seeking a dedicated Private Care Consultant to be a vital part of our mission to provide tailored home, lifestyle, and aged care support throughout New Zealand.

Who we are | Ko wai mātou

Private Care NZ is a leading provider of privately paid home, lifestyle, and aged care support across New Zealand. We work closely with clients and their families to design personalised care packages that allow individuals to maintain their quality of life in the comfort of their own homes.

About the role | He kōrero whakamārama mō tēnei tūranga

As a Private Care Consultant, you will play a pivotal role in understanding client needs, developing customised care plans, and ensuring the best possible experience for both clients and their families. Your excellent communication skills and ability to foster strong relationships with our carers will be essential in maintaining a reliable and dedicated team.

Key Responsibilities

• Build and maintain strong client relationships through exceptional customer service, addressing concerns, and meeting their needs.
• Serve as the primary point of contact for clients, providing regular updates on their care and support.
• Identify upselling and cross-selling opportunities within our services.
• Follow up on new client leads and successfully convert them to Private Care NZ clients.
• Propose tailored care packages, including pricing, to meet potential clients’ requirements.
• Coordinate carer scheduling and care assignments to ensure optimal service.
• Maintain accurate client and carer information in our CRM application.
• Collaborate with the carer team to manage gaps in the schedule and ensure continuous service.
• Support clients and their families in selecting appropriate care packages and services

What you will bring | Ngā tohungatanga mō tēnei tūranga

• Experience in operations, demonstrating strong organizational and people management skills.
• Proven experience in business development.
• Healthcare sector administration experience.
• Proven sales and service promotion experience.
• Exceptional communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Proficiency in Microsoft Office software.
• Familiarity with CRM software and client management tools.
• Ability to work both independently and collaboratively.
• Effective problem-solving skills.

If you’re looking for a rewarding opportunity to make a meaningful impact and contribute to enhancing the lives of others, we invite you to apply for the Private Care Consultant position at Private Care NZ.

Applications Close | Te katinga o tēnei whai tūranga: 3rd March 2024. Please note, only suitable candidates will be contacted.

Reference: #852160