Customer Specialist, New Zealand

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The New Zealand Automobile Association Incorporated

Automotive Glazier and Calibration Technician

  • Posted 3d ago
  • On Site
  • Full Time
Location

Hamilton

Job Description

What You'll Be Doing | Mō te Tūranga

Are you skilled in automotive glazing and looking for an opportunity to showcase your expertise while delivering top-notch customer service? Join the AA as an Automotive Glazier and Calibration Technician, where you will play a key role in replacing and repairing windscreens and recalibrating ADAS (Advanced Driver Assistance Systems) technology. Your work will directly support AA business partners, members, and customers, ensuring the highest standards of service and safety.

Key Responsibilities:

  • Replace and repair damaged windscreens according to vehicle manufacturer specifications.
  • Perform calibration of ADAS technology fitted to windscreens after replacements.
  • Provide exceptional service to AA Members, business partners, and customers.
  • Maintain AA Auto Glass vehicles, tools, and equipment to high standards.
  • Collaborate with internal teams, including Operations Coordinators and Contact Centre staff.
  • Uphold health and safety standards, actively participating in hazard identification and corrective actions.
  • Manage customer feedback professionally to ensure a positive experience.



About You | Mōu

To excel in this role, you’ll bring:

  • 2-4 years of experience in a similar automotive glazing or technical role.
  • Strong knowledge of automotive systems and processes.
  • Excellent communication and customer service skills.
  • Ability to work independently with minimal supervision.
  • Strong organizational skills and attention to detail.
  • Flexibility with working hours and a reliable work ethic.



What We Offer | Ngā āhuatanga kei a mātou

  • Free AA Membership for you and your whānau*
  • NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver*
  • A day off for your birthday
  • Discounted insurance
  • Fully maintained vehicle (for business use), mobile phone and uniform


Working with the AA | Me mahi tahi tatou ki AA

For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.

From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Come join us and take your career on its next adventure! We celebrate diversity and welcome your authentic self!

Hard Skills Required

  • Automotive Glazing Expertise
  • Advanced Driver Assistance Systems (ADAS) Calibration
  • Technical Knowledge of Automotive Systems
  • Tool and Equipment Handling
  • Health and Safety Compliance

Soft Skills Required

  • Customer Service Excellence
  • Communication
  • Problem-Solving
  • Attention to Detail
  • Adaptability

Benefits and Perks

  • 🎉
    Employee Discounts and Rewards
  • 💚
    Counselling Services
  • 🧕
    Inclusive Workspace
  • 📣
    Referral Bonuses
  • 🎂
    Birthdays Off
  • ❤
    Care and Appreciation
  • 🖥
    Computer Assistance
  • 🏎
    Competitive Salary

Job Schedule

  • Shift Work

Company Video

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