Customer Specialist Jobs in New Zealand

If a desk job isn't for you, then this job might just be!

Summer Ambassadors work hard (rain or shine!) educating campers and visitors on sustainable camping practices, providing feedback about camping areas across the district, keeping reserves clean and free from litter, collecting data on visitors, reporting issues and assisting with communication to council officers as required. Positions are available in Wanaka.

While camping education is an important focus, the role also involves providing important summer safety messages to all visitors, including water safety, water usage, alcohol restrictions, reserve closures and much more.

You'll take a community-focused approach to work and be friendly and helpful by nature. You thrive on working outdoors in our beautiful district and take an interest in the environment, sustainability and tourism.

This role promotes and supports the Tiaki Promise. Tiaki means to care for people and place, and the Tiaki Promise is a commitment to care for Aotearoa New Zealand now and for future generations, regardless of whether you live here or are visiting. The Tiaki Promise commits to:

• Travel safely, showing care and consideration for all
• Care for land, sea and nature, treading lightly and leaving no trace
• Respect culture, travelling with an open heart and mind.

Responsibilities

• Engage and educate campers about the 'dos and don'ts' of camping in the district with a focus on encouraging compliance with local rules and sustainable camping practices.
• Routine litter collections - keep local reserves looking clean and tidy!
• Providing friendly and helpful information to all visitors, including sharing up-to-date summer safety and warning information.
• Work with Emergency Management Otago to support education and response coordination for any emergency events that could impact visitors to our region, particularly campers.
• Promote local businesses that provide commercial camping grounds or holiday parks.
• Distribute leaflets and other sources of information to campers, local information centres, commercial businesses or community hubs.
• Collect data on campers by conducting visitor surveys.
• Monitor campers' compliance around the district, reporting back findings to council officers.
• Responding to community requests for signage or education opportunities.
• Submit regular reports detailing your findings and experiences to the Responsible Camping Programme Manager, including detailing interactions and photographs where appropriate.

About the role

• This is a seasonal role contracting with the Queenstown Lakes District Council, working full-time unti 27th of April 2025.
• Hours: 7am to 5pm (however, shift times may change in start and finish times, but will not exceed 10 hours per day)
• Days: The working days will be 4 days on, 3 days off on a rotating roster. Weekends and public holidays will be required
• An opportunity to experience the Queenstown Lakes District whilst working.

Skills & experience

• Experience in customer relations with outstanding communication skills and the ability to relate well to a diverse range of people
• A good knowledge of the Queenstown Lake's natural and cultural history and heritage
• Ability to clearly convey key messaging to our district's visitors, including safety information
• An enthusiasm for the outdoors and sustainability
• Be a 'self-starter' with the ability to work independently and in a small team
• Computer and technology literate
• A current first aid certificate is desirable but not essential
• Hold a Valid and Full NZ Driver's License
• Hold a Valid work visa for New Zealand
• Pass a pre-employment drug and alcohol test
• The ability to speak another language is desirable but not essential.

Please apply with an updated resume and cover letter or call Pene at OneStaff on 03 442 5627.

To be considered you must be a NZ citizen / permanent resident or on a visa with open working conditions. Due to the high volume of interest, only shortlisted candidates will be contacted.