Customer Services Team Leader Jobs in New Zealand

Care Coordinator - Taranaki
We have a permanent opportunity available for a Care Coordinator to join our supportive and friendly team based in our Taranaki office.

Ko wai matou? | Who are we?
Access Community Health (Hauora-Tara-A-Whare) is a leading provider of home-based healthcare and support. Our nationwide teams of over 4,000 support workers and registered nurses support people to remain active, safe, and independent in their own homes and communities.

He korero whakamarama mo tenei turanga | About the role
To coordinate home-based care and support services that enable Access clients to live as safely and as independently as possible in their homes and communities.

Nga mohiohio e pa ana ki tenei mahi | About this position

• Coordinating home-based care and support services that enable Access Clients to live as safely and as independently as possible within their homes and communities.
• Develop and maintain rapport within the Access team, our Clients and their Whanau.
• Deliver high quality, customer focused service within a structured framework and in a highly flexible service response environment.
• Adhere to our policies and procedures to ensure our clients and support workers receive the best outcomes.
• Be responsible for coordination/rostering of support worker placements to deliver high quality care and support to our clients.

Nga tohungatanga mo tenei turanga | Skills and experience

• Eligibility to work in New Zealand.
• Commitment to providing excellent customer service and rostering experience will be a bonus.
• Excellent interpersonal skills that enable the building of effective relationships across diverse groups, including negotiation and conflict resolution skills.
• Proficient with general computer skills, including Microsoft Office suite.
• Excellent organisational skills, particularly time management and prioritising.
• Ability to think creatively and strategically and utilise problem-solving skills.
• Work well under pressure and multi-task across functions and activities.
• A demonstrated commitment to Te Tiriti o Waitangi in the workplace.
• Actively demonstrates the ability and desire to show cultural sensitivity, awareness and understanding of diversity.

He aha ai matou? | Why Us?

• A supportive Nationwide team with a strong values-based culture.
• A passionate business that promotes diversity and inclusion that are reflective of the communities we serve.
• On-board training and development.
• An opportunity to make a difference within your community and be a part of a well-established Organisation.
• Be a part of a large supportive and passionate team.

Join Access Community Health l Uru Àtea and join their mission to create a better day, every day for thousands of people throughout Aotearoa to live independently in their own homes and communities. Access | Uru Ātea is more than just our name, Uru Ātea means "to enter space" and is our promise to deliver services in our client's space, wherever that may be.