Customer Services Team Leader, New Zealand

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Rotorua Lakes Council

Safe City Guardian / Kaihoe Kaitiaki Tāone

  • Posted 1mo ago
  • On Site
  • Full Time, Part Time
Location

Rotorua

Job Description

Are you ready to be part of a team that's dedicated to making a positive impact in our community? At Te Kaunihera o ngā Roto o Rotorua | Rotorua Lakes Council, we're more than just an organisation; we're a force for good. With over 400 staff, our council is at the forefront of culture, people, and connections. From lakeside relaxation to world-class mountain biking trails, geothermal wonders, and vibrant night markets, Rotorua has it all. Embrace our commitment to biculturalism as we work hand in hand with Te Arawa, our local iwi. If you're ready to embark on a fulfilling journey, apply now and be part of a truly extraordinary team.

Nei ngā ringa e toro atu nei ki a koe! Haeremai! Our arms are extended to you in welcome!

Rotorua Lakes Council's Safe City Guardian team work across the Rotorua District to assist in improving safety and perceptions of safety with a particular focus on the inner city.

The Safe City Guardians maintain close operational linkages with Councils CCTV Camera Operators and key partners such as the Police to improve crime prevention and detection and address antisocial behaviour/trends. In addition, the Safe City Guardians serve as an important conduit to Rotorua's business community and visitors and are strong ambassadors for Rotorua.

This is an exciting full time / part time, permanent role within Councils Community and Regulatory Services team for an enthusiastic individual with previous experience in security or a public facing regulatory/compliance role. This role functions under a rotating roster comprising 5 working days over a 7 day period anywhere between 0:700hrs and 23:00hrs depending on the season/trends.

As our ideal candidate you will have:

  • A strong desire to improve safety and perceptions of safety in the Rotorua District.
  • Proven and highly efficient analytical, observational, reporting and verbal communication skills and also be able to deal effectively with changing priorities and the use of technology.
  • The ability to work independently with minimal supervision as well as collaboratively as part of a wider team including external partners/agencies.
  • Proven experience interacting with the public and working in a challenging, analytical and demanding customer focused environment where process, data collection and confidentiality are key.
  • The ability to express complex matters with simplicity and clarity and be able to resolve/de-escalete conflict, confrontation and provocation with professional integrity.
  • Previous experience in security preferably at Level 2 or relatable experience in a public facing regulatory/compliance role.
  • A clean Police record.
  • A full NZ Drivers Licence.


This Vacancy closes on 11 January 2025

Benefits and Perks

  • 💼
    Life Insurance
  • 🩸
    Free Period Products
  • ⛽
    Vehicle/Fuel Card
  • 🏛
    Fully Paid Jury Service
  • ⚖
    Work-Life Balance Support
  • ⏰
    Flexible Work
  • 🧕
    Inclusive Workspace
  • 🌿
    Wellness Program
  • 🎂
    Birthdays Off
  • 💚
    Counselling Services
  • ⚰
    Funeral Cover
  • 💳
    Company Discounts
  • 🏎
    Competitive Salary

Job Schedule

  • Monday to Friday

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