Customer Services Team Leader, New Zealand

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Metlifecare

Receptionist

  • Posted 1w ago
  • On Site
  • Full Time
Location

Hamilton

Job Description

  • Lovely Retirement Village - Hamilton location, work close to home
  • Full time role - 40 hours per week, Monday to Friday.
  • Exhaustive range of staff benefits including health insurance - read on to find out more...


About the role

We are seeking a 'superstar' receptionist for a full-time role at our lovely village, Forest Lake Gardens, located in Hamilton. Reporting to the Assistant Village Manager, you will provide quality and timely reception and administration support, which enables effective service delivery for our residents, staff, and visitors.

This role is working Monday to Friday - 8.30am to 5pm. We are looking for someone who brings enthusiasm and passion for customer service and can remain 'calm under pressure' and to be the first point of contact for residents, staff, contractors and visitors. This role is pivotal to ensure a 'welcoming' atmosphere at our village reflects the service standards we excel at.

Responsibilities will include:

  • Professionally welcomes visitors and answers all calls and queries in a warm and friendly manner.
  • Ensures the Reception area is kept neat and tidy.
  • General administrative task & support to the team in general.


About You

You will have had previous experience in a similar role and understand how first impressions certainly count. You are a team player with a positive and welcoming attitude, and you always go 'above and beyond' in all you do. You have excellent 'all round' admin and computer skills, a can-do attitude and are happy to put your hand up to help when needed. Professional but friendly, you will become the source of knowledge for all things at the village.

About Us

Established in 1984, Metlifecare is a leading owner and operator of retirement villages, providing rewarding lifestyles and care to more than 6,500 New Zealanders. We pride ourselves on providing retirement communities in which people are empowered to be the very best version of themselves.

Check out some of our Benefits!

  • 3 Paid wellness days per annum & 1 paid day of leave to celebrate your birthday each year
  • Health & Life Insurance - automatic cover free to all permanent staff
  • Access to our new Reward and Recognition platform which includes access to discounts and cashbacks from over 100 retailers.
  • 26 weeks of parental leave on full pay and 5 days paid leave for partners.
  • Kiwisaver payments continued for those opted in over the age of 65 years
  • Education, Development and Training Support


How to apply
Please apply by clicking on the below APPLY NOW button or by visiting our careers page www.careers.metlifecare.co.nz/home

Hard Skills Required

  • Reception Administration
  • Phone Handling
  • Data Entry
  • Computer Proficiency
  • Customer Service

Soft Skills Required

  • Calm Under Pressure
  • Positive Attitude
  • Team Collaboration
  • Strong Communication
  • Problem Solving

Benefits and Perks

  • 💼
    Life Insurance
  • 📣
    Referral Bonuses
  • 🏎
    Competitive Salary
  • 💻
    Company Supplied Technology
  • 🏥
    Subsidised Health Insurance
  • ⏰
    Flexible Work
  • 🎂
    Birthdays Off
  • 🏆
    Performance Bonus
  • 💚
    Counselling Services
  • 🎉
    Employee Discounts and Rewards
  • 🩺
    Health Insurance
  • 🌿
    Wellness Program
  • ⛑
    Uniform Provided
  • 🛂
    Visa Sponsorship

Job Schedule

  • Monday to Friday
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