Customer Services Team Leader, New Zealand

Customer Services Team Leader Jobs in New Zealand

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ASB Bank Limited

Business Manager

  • Posted 1w ago
  • On Site
  • Full Time
Location

Auckland

Job Description

Do you have a proven track record of new business acquisition with NZ's SME market, and want to leverage that experience to build ASB's brand?

Nau mai ki ASB

Here at ASB, the customer is at the heart of everything we do. We are recognised as one of New Zealand's leading organisations with a highly engaged and talented workforce focused on accelerating the financial progress for all New Zealanders.

Our Business Banking SME team are committed to providing the best business offering to New Zealand.  We are passionate about ensuring we deliver unbeatable service and experiences to our customers by getting to know their businesses, understanding their needs, and supporting them to realise their full potential.

Te tūranga | The role:

As a Business Manager, your goal will be to ensure ASB is providing needs-based banking solutions for SME business customers; ensuring customers financial needs and goals are met and that we are delivering an unbeatable customer experience.

Capitalising on the wider ASB connections and through your own networks, you will identify new to bank opportunities and build successful customer-driven relationships both internally and externally in the market.

This is a full time position based in North Harbour in Rosedale.

Ō pūkenga | About you:

To be successful in this role, you will need to have a solid understanding of the Business Banking SME market backed by your developed network in which you can draw on to generate new market opportunities, while being a respected and credible voice within the sector.

Your broad knowledge of the banking/finance industry will complement your background in identifying and building new networks and relationships, alongside excellent communication and influencing skills.

It will be your proven experience and success as a business banker, along with a strong understanding of banking procedures and policies, including preparation of credit and lending submissions, that will demonstrate you have the right technical skills for this role.

Te mahi ki ASB | Working for ASB:

In return, you will work for an organisation that places huge importance and focus on its people, where the sky is the limit for development and career opportunities. You will gain valuable experience in a team well known within the wider industry and have a chance to truly make your mark in the team, ASB, and the market.

ASB's sense of who we are and what we stand for is grounded in our values. They guide our business in our day-to-day interactions with our teams, customers and community. They are what makes ASB - ASB.

Being an organisation that truly embraces diversity and inclusion, we are committed to cultivating a flexible and supportive work environment that meets the needs of our people and our business. We offer an open and inclusive culture; a place where we welcome and value your individuality, ideas and goals.

For more information see the attached position description. To be considered for this role please apply directly online.

Me pēhea te tono | How to apply?

If this role sounds like it might be the one for you then please click "apply"… we'd love to hear from you!

Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.

Hard Skills Required

  • Business Acumen
  • Financial Analysis
  • Credit Assessment
  • Market Research
  • Regulatory Knowledge

Soft Skills Required

  • Relationship Building
  • Communication Skills
  • Problem Solving
  • Customer Focus
  • Adaptability

Benefits and Perks

  • 🏎
    Competitive Salary
  • 🧠
    Mental Health Workshops
  • 🤱
    Extended Parental Leave
  • 🍇
    Fruit Box
  • ⚖
    Work-Life Balance Support
  • 🏘
    Work from Home
  • ⏰
    Flexible Work
  • 🎖
    Long Service Rewards
  • 🌿
    Wellness Program
  • 💼
    Life Insurance
  • 🏆
    Performance Bonus
  • 🎉
    Employee Discounts and Rewards
  • 🧕
    Inclusive Workspace
  • ☕
    Work Café
  • 💸
    Payroll Giving
  • 📈
    Professional Development

Job Schedule

  • Monday to Friday

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