Customer Services Team Leader, New Zealand

Customer Services Team Leader Jobs in New Zealand

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The New Zealand Automobile Association Incorporated

Rapid Recovery Vehicle Technician - West Auckland

  • Posted 1w ago
  • On Site
  • Full Time
Location

Auckland

Job Description

90K OTE | 4 days off | Work-life Balance | Free AA Membership*

What You'll Be Doing | Mō te Tūranga

  • Come be an integral part of an exciting project that will redefine roadside assistance at the AA!
  • Provide expert advice, diagnose vehicle faults and help members get back on the road
  • Towing customers' vehicles when required
  • Based in West Auckland


About You | Mōu

  • Approved Automotive Trade qualification with extensive vehicle fault diagnosis and repair experience
  • Strong communication and customer service skills
  • Comfortable using Microsoft products and tablets
  • Physically fit with a clean driving record


What We Offer | Ngā āhuatanga kei a mātou

  • Free AA Membership for you and your whānau*
  • NZAA Super Scheme with employer contributions + discounted insurance
  • Work-life balance with a 4-day-on, 4-day-off roster.
  • Support with your studies, we pay half your course fees*
  • The opportunity to enjoy NZ's beautiful scenery daily


Working with the AA | Me mahi tahi tatou ki AA

For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.

From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Come join us and take your career on its next adventure!

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.

Internal candidates, please use the internal careers website to apply for this role.

Hard Skills Required

  • Fault Diagnosis
  • Vehicle Repairs
  • Towing Operations
  • Technology Proficiency
  • Driving Expertise

Soft Skills Required

  • Customer Service
  • Communication Skills
  • Problem-Solving
  • Team Collaboration
  • Adaptability

Benefits and Perks

  • ❤
    Care and Appreciation
  • 💚
    Counselling Services
  • 🧕
    Inclusive Workspace
  • 🎂
    Birthdays Off
  • 🎉
    Employee Discounts and Rewards
  • 🏎
    Competitive Salary
  • 🖥
    Computer Assistance
  • 📣
    Referral Bonuses
  • ⚖
    Work-Life Balance Support

Additional Compensations

  • 90K OTE
  • Free AA Membership

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