Customer Services Team Leader Jobs in New Zealand

Please Quote Reference Number 98789

• New Zealand’s largest and most trusted real estate company
• Permanent, full-time role based in Auckland
• Unrivalled company culture

About Harcourts

Founded in 1888 in New Zealand and is now located in 11 countries across the world. Harcourts is known as the Most Trusted Real Estate brand in New Zealand for 12 years running.

Harcourts offers a full range of real estate services and is committed to providing an exceptional real estate experience. Whatever the ambition and need, we do everything we can, to make it possible for our clients.

About the role

As our Network Real Estate Trainer, you'll report to the NZ Head of Academy/National Performance Coach. You'll be supporting leaders and real estate professionals across the business by delivering high-impact training and coaching solutions.

Your responsibilities will include:

• Leading training sessions to enhance skills and performance outcomes.
• Coaching and onboarding new sales consultants.
• Driving recruitment strategies to attract top talent.
• Delivering specialist training (e.g., lead generation, client experience, auctioneering, leadership).
• Promoting continuous learning through Harcourts Academy programmes.
• Collaborating with stakeholders to create an impactful training calendar.

About you

To excel in this role, we're looking for someone with:

• Active real estate salesperson license and proven sales success in New Zealand.
• Strong coaching and leadership skills to support high-performance teams.
• Excellent communication and relationship-building abilities.
• Ability to manage multiple priorities in a dynamic environment.
• A proactive, results-driven mindset.

Why Join Us:
We're shaped by history that spans more than a century, but we've never been more excited for our future and the potential for you to write your own page in our history book.

Should you be successful, you will also find that Harcourts is a place where you will:

• Grow personally and professionally with learning and development opportunities.
• Enjoy the use of our flexible working policy with the ability to work five days per month remotely.
• Dedicated onsite carpark.
• Experience the true beauty of an incredible workplace culture unlike any other.

Please Note: This position will require travel to various regions across New Zealand.
If you're passionate about helping others achieve success, APPLY NOW!

Please include a cover letter and a current resume with your application.

Please Quote Reference Number 98789