Customer Services Team Leader Jobs in New Zealand

• Lead and shape a high-performing team in a dynamic, growth-focused sector.
• Enjoy competitive pay, bonuses, and comprehensive benefits, including a company vehicle.
• Career development and growth within the global Compass Group framework.

He angitūtanga / The opportunity:

As the National Contract Manager, you will be responsible for the strategic operational direction and driving operational excellence across Business and Industry clients within New Zealand, with a strong focus on National Contracts. You will act as the interface between the Compass Executive team and the Regional Operational teams, ensuring the delivery of excellent operational standards across the sector.

Ko o kawenga / Your responsibilities:

• Lead the sector to deliver annual financial and performance targets, including client and consumer service.
• Drive and achieve excellence in national sector performance, including Health & Safety, People, and Financial.
• Develop and implement business plans and strategies for achieving performance and growth targets.
• Maximise retention of existing client business and develop client retention strategies.
• Identify and deliver service standards and innovations to maintain competitive advantage.

He kōrero mōu / About you:

• A results-driven leader with a successful record of operational excellence and profit achievement.
• A team player with the ability to work collaboratively across different business functions.
• Experienced in leading an operational function within a rapidly changing high-growth sector.
• Highly numerate and business astute, with a proven track record of innovation and performance.
• Possess a good standard of computer literacy, particularly in Microsoft Office software.

Nga painga / Benefit & Perks:

• Enjoy competitive pay plus bonuses and comprehensive benefits, including a company vehicle.
• A key leadership role within a dynamic, growth-focused sector.
• The opportunity to lead and shape a high-performing team.
• Career development and growth within the global Compass Group framework.
• A supportive and collaborative work environment.
• The chance to be part of a leading organisation in the industry.
• Exclusive discounts on medical insurance, banking services, hotels, and more.
• Experience our supportive culture with flexible working options and Employee Assistance.

Mo matou / About us:

• We are New Zealand's leading and largest food and support services provider across multiple industries.
• Our sub-brands, Eurest, Chartwells, Restaurant Associates, Medirest, and ESS manage these industry sectors.
• We specialise in turning ordinary acts of service into extraordinary experiential moments for our clients. With innovative and talented teams across New Zealand, we transform experiences from being GOOD to GREAT.
• Our people are awesome, they breathe life into our brands and make great things happen!
• Our strength comes from the combination of the things we have in common - our shared values, vision, and purpose and to make our commitment unique for you - RESPECT, GROWTH, and TEAMWORK are the founding pillars of these commitments.
• We are an equal-opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all employees.
• Successful candidates will be able to pass per-employment checks satisfactorily.
• Applicants for this position should have NZ residency or a valid NZ work visa.

Don't miss out on this unique opportunity - Click 'Apply' Now!

For any recruitment queries please contact the Compass Group Recruitment team at recruitment@compass-group.co.nz

Great People, Real Opportunities