Customer Services Team Leader, New Zealand

Customer Services Team Leader Jobs in New Zealand

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2degrees

Telephone Account Manager

  • Posted 5d ago
  • On Site
  • Full Time
Location

Auckland

Job Description

At 2degrees, our mission is to Fight for Fair. Join us and be part of a crew that's customer obsessed, challenges norms, owns it and cares for our people!

TELEPHONE ACCOUNT MANAGER - PARTNER CHANNEL

Your role, your journey | Te Huarahi Whakatipu

This role focuses on building strong relationships with 2talk partners, understanding their needs, and driving growth through cross-selling, upselling, and strategic outbound management. Key responsibilities include achieving sales targets, ensuring partner retention, and drafting and negotiating service offerings. A proven B2B sales track record, strong communication skills, and experience in the Telco or IT sector are highly valued.

How you'll show up | Tu mai Tu Rangatira

  • Manage and retain a portfolio of partner accounts through outbound engagement, upselling, and cross-selling solutions.
  • Monitor client satisfaction and implement retention strategies for at-risk accounts while identifying opportunities for additional revenue.
  • Lead conversations to understand partners' business goals and challenges, providing tailored solutions.
  • Collaborate with internal teams, ensuring seamless partner experiences and supporting product development through feedback analysis.
  • Provide regular updates on sales activity, competitor trends, and partner queries, representing the team at events and roadshows.


What you'll get | Ngā rauemi Manaakitanga

  • Career development - You're our focus. Keep on developing your talent as we continue to offer you career development opportunities
  • Annual Volunteer Leave - Support charities of your choice with paid volunteer days every year.
  • Flexible working - Hero your lifestyle with a blend of in office and at home working.


Not sure if you should apply as you're missing one or two skills we've listed? Don't let this hold you back to be part of the team Fighting for Fair - Apply today! We believe in a workplace where everyone has a seat at the table and that diversity of gender, age, cultural background and belief only enriches our team to make us stronger.

2degrees. It's time for something different

2degrees, kua tae te wa kia eke panuku.

Hard Skills Required

  • B2B Sales
  • Account Management
  • Cross-Selling
  • Service Negotiation
  • Sales Reporting

Soft Skills Required

  • Communication
  • Relationship Building
  • Problem-Solving
  • Strategic Thinking
  • Collaboration

Benefits and Perks

  • 📣
    Referral Bonuses
  • 🩸
    Free Period Products
  • 🏎
    Competitive Salary
  • ⏰
    Flexible Work
  • 💪
    Physical Health Workshops
  • 📱
    Discounted Phone or Internet Plans
  • 🏘
    Work from Home
  • 🎉
    Employee Discounts and Rewards
  • ⚖
    Work-Life Balance Support
  • 📆
    Paid Volunteer Leave
  • 🧕
    Inclusive Workspace
  • 🌿
    Wellness Program
  • 🧠
    Mental Health Workshops
  • 💚
    Counselling Services
  • 🩺
    Health Insurance
  • 🎂
    Birthdays Off
  • 🍇
    Fruit Box
  • ⌨
    Home Office Budget
  • 🤱
    Extended Parental Leave
  • 💸
    Payroll Giving
  • 🚶
    Ease Back to Work
  • ⛑
    Uniform Provided
  • 📈
    Professional Development

Job Schedule

  • Shift Work
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