Customer Services Dash Account Coordinator, New Zealand

Customer Services Dash Account Coordinator Jobs in New Zealand

Westpac New Zealand

Financial Crime Investigator

  • Posted Today
  • On Site
  • Full Time
Location

Christchurch


Job Description

Financial Crime Investigator

Based in Christchurch

Perm, full time

Mō te tūranga | About the Role

In this role you’ll conduct investigations into a range of different incidents including fraud, scams, criminal acts and money laundering that may result in financial loss or reputational harm against the Bank. This will involve full, end-to-end investigations which include interviewing, taking statements from victims, witnesses or suspected offenders, as well as seeking and monitoring remediation or reparation.

As a subject matter expert you will also answer questions from Westpac employees or customers, it’s all about the detail.

In this autonomous and detail-driven role, your integrity and understanding of process and procedure will be your biggest assets. You’ll ensure your interviews and evidence are handled according to Bank and industry standards. You’ll also identify systemic or procedural failures and make recommendations for strengthening the control environment. You will have good networking skills and have the ability to build strong relationships both within Westpac and with external agencies

Nā tāu rourou | What will you bring?

  • Ideally you will bring significant experience working in an Investigative or analytical role in financial services, government, or law enforcement organisation
  • Sound knowledge and experience in the Investigation process
  • Ability to identify and gather evidence, and make decisions accordingly
  • Passionate about making recommendations for procedural improvement
  • Strong communication skills, including ability to develop and deliver investigative training to the team and wider business
  • Ability to be a team player, mentor and coach fellow team members
  • Exceptionally strong stakeholder management skills
  • The ability to demonstrate resilience, embrace challenges and change in an ever evolving industry
  • Tertiary qualification in IT, Law, Commerce, Criminology or ACAMS/ACFE qualifications would be advantageous


Westpac Hei Wāhi Mahi | Working at Westpac
In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:

  • 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
  • Additional purchased leave options up to 4 weeks per year
  • Banking benefits, insurance discounts and superannuation scheme
  • Growth and development – we provide opportunities for development and promote internal mobility
  • Recognition - we recognise and reward our star performers
  • School holiday subsidy - help you balance work and family during school holiday
  • 2 Volunteer days per year


Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter.

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:

22 January 2025


Hard Skills Required

  • AML/CFT knowledge

Soft Skills Required

  • Time Management
  • Communication
  • Coordination

Benefits and Perks

  • 💻
    Company Supplied Technology
  • 💸
    Payroll Giving
  • 🩺
    Health Insurance
  • 👶
    Childcare Support
  • Flexible Work
  • 🏆
    Performance Bonus
  • 🎖
    Long Service Rewards
  • 🏘
    Work from Home
  • 💼
    Life Insurance
  • 🏎
    Competitive Salary
  • 📈
    Professional Development
  • 🤱
    Extended Parental Leave
  • 📣
    Referral Bonuses
  • 💯
    Employee Mentoring Program
  • 💚
    Counselling Services
  • Work-Life Balance Support
  • Uniform Provided
  • 📱
    Discounted Phone or Internet Plans
  • 🚶
    Ease Back to Work

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